cccone.com release 2023.07.21

Here's what's new in cccone.com 2023.07.21 release for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Repair Facility Public Website (CCC Amplify)

Shops enabled with CCC Amplify now have the ability to create and publish a professional website via cccone.com. This feature allows shops to easily build a beautiful website from pre-defined templates. Information on the website is automatically populated with details from the shop's Network Profile. When information in the shop's Network Profile is changed, information on the public website is updated automatically.

To access this feature:

1. Go to Settings on cccone.com
2. Select Public Website

From Public Website settings in cccone.com, the shop may:

• Change the pre-defined templated applied to their website
• Launch the site editor to preview and customize their website
• Publish and unpublish their website

Notes:

• This feature is only available to shops licensed with CCC Amplify
• Only users with the following security permission may access Public Website settings: Edit repair facility profile

Figure 1

Figure 2

Figure 3

CCC® Engage - Repair Cost Prediction

Repair Cost Prediction is an AI based feature that provides an instant repair cost range for Carwise® Online Estimate requests to your repair facility. CCC's advanced AI reviews photos submitted by consumers to determine a potential repair cost range. If AI can determine damage from provided images, a repair cost range is presented to the consumer. From there, the consumer can either request a detailed online estimate or schedule a repair appointment.

To enable Repair Cost Prediction:

1. Go to Settings on cccone.com
2. Select Carwise Profile
3. Set the switch on Provide an instant repair cost range to Enabled
4. Check the box on the Term of Use screen and click I Accept

Notes:

• Repair Cost Prediction is only available to shops with CCC® Engage + CCC® Photo Estimate
• User must have the following security permission to access the Carwise Profile and enable Repair Cost Prediction: Edit repair facility profile
• To enable Repair Cost Prediction, Online photo estimate with Carwise must be set to Enabled first

Figure 4

Figure 5

Vendor Settings Enhancements

Various improvements have been made to vendor management features within cccone.com.

Add Vendor

When adding a new vendor, you must now select which type of vendor you want to add:

• Part vendor - This is a vendor from the CCC Parts network. Parts vendors are used in Shopping and Source Parts features when writing estimates. They are also used to order parts through Checkout, electronic ordering, and manual purchase orders.
  
  
• Other vendor - This is a vendor providing sublet, towing, rental, or other services. These vendors are not in the CCC Parts network. However, they may be used in the workfile (towing and rental features) and when creating manual purchase orders.

Figure 6

Search CCC Parts Vendors

Enhanced search capability now exists when adding a new vendor from the CCC Parts network. In addition to vendor name, you can search by part type, vehicle make, and delivery to your shop location. With advanced search criteria you can narrow down your results even further by ordering capability, vendor ID, phone number, and address.

Figure 7

Figure 8

If you cannot find a vendor within the CCC Parts network, you may create a new part vendor manually. Prior to saving the new vendor record another search against the CCC Parts network is automatically performed. This will help insure the CCC Parts vendor is activated when available so you can realize the benefits of in-network vendors, such as electronic ordering.

Figure 9

Edit Vendor

Address, phone, email and website information will no longer be editable on vendors from the CCC Parts network. This information is maintained by CCC and automatically kept up-to-date. Shops may continue to edit the Display Name on electronic vendors and admin information on other manually created vendors.

In addition to admin information, CCC maintains part types supported by vendors in the CCC Parts network. Shops will no longer be able to edit this information on vendors from the CCC Parts network.

Lastly, when configuring a CCC Parts network vendor as a preferred vendor, vehicle make preferences are limited to the makes the vendor supports.

Figure 10

Figure 11

Notes:

• To access vendor management features you must have the following security permission: Create, search, view, edit and deactivate vendors
• At this time, preferred vendor configuration is only available to shops with licensed with Repair Management

Send to Insurance

Shops can now send workfiles that have not been communicated to the insurance company after the estimate is locked.

To access this feature:

1. Open a manually created workfile with a locked estimate
2. Go to the Estimate screen
3. Select the Estimate menu, then select Send to insurance

or...

1. Open a manually created workfile with a locked estimate
2. Click the workfile menu button in the lower left-hand corner of the screen
3. Select Actions, then select Send to insurance

When you click OK in the confirmation prompt, the workfile is sent to the insurance company, including all locked estimate versions and photos. Once successfully sent, the workfile is converted to an assignment file. All future supplements, events, and photos are automatically sent to insurance when a new supplement is locked.

Notes:

• Send to insurance is only available to users with the following security permission: Create and edit workfiles
• Shop must have a DRP relationship with the insurance company on the workfile
• Workfile must not already have been sent to the insurance company
• Insurance company must be configured to allow sending workfiles without an assignment

Figure 11

Figure 12

Figure 13

Figure 14

Figure 15