cccone.com release 2023.09.29

Here's what's new in cccone.com 2023.09.29 release for Repair Facilities.

Notes: The availability of the features below may vary based on the products licensed by your company.

Diagnostic Connections "Pending" Status

When adding a new diagnostic scanner to Diagnostic Connection settings, there may be a delay in activation by the device provider.  When this occurs, the scan device will now show "Pending" status.  The shop will also be provided with a description of what needs to occur for the device to become fully enabled. Once device status reaches "Enabled", results of diagnostic scans performed on the device will be available in CCC ONE.

 

To configure diagnostic scan devices:

1. Go to Settings on cccone.com
2. Select Diagnostic Connections
3. Select Add
4. Select Connection type and enter any additional required information, then click OK
5. Accept the Terms of Use

If additional action is required, you'll be presented with the Connection pending... screen.  Once all requirements have been met, device status will be updated to Enabled.

 

Notes:

• The following security permission is required to edit Diagnostic Connections: Edit repairer profile or Edit repair facility profile

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Online Appointments from Google

Shops with CCC Engage now have the ability to accept online appointments through Google. Settings to manage this feature reside in the shop's Carwise profile.

 

To update online scheduling settings:

1. Go to Settings on cccone.com
2. Select Carwise Profile
3. Set Online estimate appointments with Carwise to Enabled, then click Configure
4. Set Online appointments from Google to Enabled, then click Save

Once enabled, you'll be able to receive online estimate (or repair) appointments for your shop from Google.

 

Notes:

• Shops that already have online appointments from Carwise enabled will automatically have online appointments from Google enabled
• If the shops chooses to disable online appointments from Carwise, online appointments from Google will also be disabled
• Users must have the following security permission to edit the Carwise profile: Edit repair facility profile

Figure 4

Electronic Vendors Update

Electronic ordering will now be enabled for all electronic vendors. Shops will no longer need to manually enable electronic ordering within the vendor profile.

To add an electronic vendor:

1. Go to Settings on cccone.com
2. Select Vendors
3. Select Add, then select Part vendor
4. Search for and select an electronic vendor to add, then click OK

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When an electronic vendor is activated for a new shop location, configuration by the vendor may be required. In this instance the shop's electronic ordering status is "Pending". Once configured by the vendor, the shop's status will automatically update to "Enabled".

For MSOs, some shop locations may be fully enabled for electronic ordering while others may be "pending." Electronic ordering status for each location is available on the Locations tab of the vendor profile.

To view electronic ordering status:

1. From the Vendors screen, select an electronic vendor then click Edit
2. Click on the Locations tab
3. View ordering status in the Electronic column  

Figure 6

Notes:

• The following security permission is required to edit vendors: Create, search, view, edit, and deactivate vendors