CCC ONE back-end release 2023.12.08

Here's what's new in CCC ONE back-end release 2023.12.08 for Repair Facilities.

Notes: The availability of the features below may vary based on the products licensed by your company.

Receipts Report: Support for Clearent surcharge

The Receipts system report has been updated to include additional columns for surcharge details from Clearent. Additional columns are:

• Surcharge $
• Surcharge %

To access this report:

1. In the desktop application, select the Reports menu
2. Select Find Report, then Accounting
3. Under System Reports, select Receipts

Figure 1

Notes:

• The Receipts report is only available to shops licensed with the following product: Repair Order Management
• User must have the following security permission to access the Receipts report: Accounting - View accounting reports
• Surcharge data will populate on the report when processing CCC ONE receipts through Clearent and a surcharge is returned
• Support for the new report columns does not require a new desktop application version

Photo Estimate Requests: Customer photos

For shops with Carwise Photo Estimate enabled, customers are asked to capture vehicle damage photos when requesting an online estimate via Carwise.com. Previously, customer supplied photos were pre-labeled with a position label on the CCC ONE workfile. To improve usability when shops capture their own damage photos in the mobile app or on cccone.com, customer photos are now added to the workfile as "Additional Photos" rather than the standard pre-labeled vehicle positions. Customer supplied photos will continue to be labeled with the vehicle position. However, they will also include the prefix "Consumer."

To access this feature:

1. Log into cccone.com
2. Select the main menu button in the upper left-hand corner, then select Workfiles
3. Locate a workfile with Photo estimate in the Updates column
4. Open the workfile and go to the Photos screen

You'll find the photos the customer took in the Additional Photos section. Now, the shop can easily take their own photos by selecting the desired vehicle position (e.g., Left Front, Front, etc.).

Figure 2

Notes:

• To receive online photo estimate requests, the shop must have Carwise enabled and turned on online photo estimate features in their Carwise profile
• To access online photo estimate features the shop must have the following licensed product: CCC Engage
• The photo label on consumer supplied photos is the same in all application platforms - the desktop application, mobile app, and cccone.com
• The Additional Photos category is only available on the mobile app and cccone.com

Electronic Orders: Auto-accept order updates from vendor

Electronic vendors now have the ability to initiate order updates on electronic purchase orders. Vendor updates may include:

• Part price
• Part quantity
• Expected delivery date
• Part details (such as part number or description)
• Part availability

These vendor updates will automatically update the existing electronic order placed by the shop. When viewing the purchase order document, users will see order updates made by the vendor reflected in the purchase order document.

Notes:

• A given purchase order may have multiple changes from the vendor
• Support for this update does not require a new desktop application version