Here's what's new in CCC ONE back-end release 2023.10.13 for Repair Facilities.
Notes: The availability of the features below may vary based on the products licensed by your company.
System Reports: Instant Estimate Cost Range
A new system report has been added to the Customer reports category for shops with CCC Engage. The report is called Instant Estimate Cost Range. The report provides details on workfiles generated through the Online Photo Estimate flow. Report data includes customer and vehicle information received from the customer when completing the online estimate request compared with actual values saved to the workfile in CCC ONE. Detail also includes the predicted instant estimate cost range provided to the customer and the action taken by the customer (i.e., get detailed estimate or book appointment).
To access this report:
- Log into the CCC ONE desktop application
- Select the Reports menu, then select Find Report
- Select Customer in the report category menu
- Under System Reports, select Instant Estimate Cost Range
Notes:
- This report is only available to shops with the following licensed feature: CCENG - CCC Engage
- Only users with the following security permission may access this report: Customer - View customer reports
- Report is available to run in desktop client versions prior to R40, however filtering capability is limited
- Client versions R40 and above include the following filter: Instant Est. Outcome