The Parts Dashboard on cccone.com includes exception queues to provide greater visibility to status on electronic orders. When a vendor sends an order update, the shop may need to review the change before the order is confirmed by the vendor. When this occurs, the order appears in the Action Required queue. From there, the shop can view and respond to order updates from the vendor.
When viewing order updates, the shop may accept or reject changes made to their order. Updates may include changes to:
- Part price
- Part number
- Order quantity
- Expected delivery date
- Backorder status
- Removing inaccurate parts and adding the correct one
To view order updates on cccone.com:
- Go to the Parts Dashboard on cccone.com
- Click Action Required on the left side of the screen
- Select a row in the results displayed, then click View order updates
Figure 1
In the Order Updates screen part details from the original order are displayed. Updated part details are displayed immediately below the original part. When information is different, the new value is displayed in bold. When information is unchanged, a dash is displayed.
Figure 2
To resolve order updates the shop must Accept or Reject each change. When rejecting a change, the shop must specify a reason. Simply click the Reject button, then select a reason from the list provided. Rejected changes will remove the part from the order.
Figure 3
Notes:
- User must have the following security permission to access the Parts Dashboard: Parts - Manage all aspects of parts procurement from a single dashboard
- The Action Required queue only includes orders placed with electronic vendors