cccone.com release 2024.04.26

Here's what's new in cccone.com release 2024.04.12 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Diagnostics: Settings support for calibrations

Shops enabled with CCC Diagnostics now have the ability to update diagnostic procedure settings with additional calibration operations.  When editing diagnostic operations on Diagnostic Procedures and OEM Scan Preferences, the following Scan Phase options are now available:

• Calibrate adaptive headlight
• Calibrate automatic high beams
• Calibrate heads-up display
• Calibrate LiDAR sensor
• Calibrate night vision
• Calibrate rear radar sensor
• Calibration drive
• OEM access fee
• Other diagnostic service

To update Diagnostic Procedures:

1. Go to Settings on cccone.com
2. Select Diagnostic Procedures
3. Select a procedure from the list to edit or, create a new one
4. Select an item from the Diagnostic Operations section to edit or, click Add to create a new one
5. Select Scan Phase, Scan Type, fill out required fields and click OK
6. Click Save

Figure 1

Notes:

• Diagnostic Procedures are available to shops with the following licensed feature: CCC Diagnostics
• User must have the following security permission to edit Diagnostic Procedures: Diagnostics - Manage diagnostic procedures and regions
•  

Parts Dashboard: Vendor Messages

Vendor chat messages associated with electronic orders are now accessible in cccone.com.  We've enhanced vendor chat capabilities by introducing a new dashboard for managing Vendor Messages.  From this dashboard users may:

• View messages received from all vendors in one place
• Sort and filter messages received by date, RO number, and vendor
• Start a new chat

To access the Vendor Messages dashboard:

1. Go to the Parts Dashboard on cccone.com
2. Select Vendor Messages in the white bar on the left side of the screen

Unread messages are displayed by default.  Click the All filter chip above the message list to see all messages for the shop location.

To view message detail, simply select a message from the list.  On the right side of the screen you'll find summary information for the workfile and related order displayed at the top of the panel.  Below the order summary you'll find the complete chat history with the vendor. 

Figure 2

To start a new chat with the vendor:

1. Select New chat in the toolbar above the message list
2. Search for and select an electronic order, then click Start Chat
3. In the chat window type your message, then click Send in the lower right corner

Figure 3

Figure 4

Notes:

• Vendor Chat is available on electronic orders only
• This feature is available to both Repair Workflow and Estimating Only shops
• It may take the vendor hours to reply to new chat messages or new messages sent on an existing chat

Action Center: Electronic order notifications

Notifications for electronic orders are now available to view in Action Center on cccone.com.  This includes both "Electronic Order Confirmed" and "Electronic Order Failed" notifications.  Previously these notifications were only available in CCC ONE Desktop.

To view order notifications on cccone.com:

1. Log into cccone.com
2. Go to Home > Action Center
3. Select the Vendors category, then select Electronic Orders
4. Select a notification listed to view details

Figure 5

Notes:

• There is a link to view the workfile on both purchase order confirmed and purchase order failed notifications
• Only users specified in a Notification Group for Vendor Messages may receive electronic order notifications
• All users may receive electronic order notifications when no Notification Group is defined

Jumpstart: Support for build sheets

The jumpstart estimate feature on cccone.com has been updated to filter parts based build sheet data.  Shops enabled with Build Sheets have the ability to download and apply build sheet data to the workfile when VIN is decoded via cccone.com or the mobile app.  When this occurs, cccone.com uses build sheet data to improve the part selection experience in the jumpstart estimate wizard.

To access this feature:

1. Scan or input the VIN on a workfile in cccone.com or the mobile app
2. If available, build sheet data is automatically retrieved and applied to the workfile
3. Save the workfile
4. In cccone.com open the workfile to the Estimate screen, then select Jumpstart
5. Select parts to Repair, Replace or R&I
6. Click OK

Figure 6

Figure 7

Notes:

• Shop must have the following licensed feature to retrieve build sheet data:  Build Sheets
• User must have the following security permission to jumpstart an estimate: Create and edit workfiles