cccone.com Release 2024.11.08

Here's what's new in cccone.com release 2024.11.08 for Repair Facilities.

Notes: The availability of the features below may vary based on the products licensed by your company.

Carwise AI Assistant

Shops with CCC Engage now have the ability to enable the Carwise AI Assistant in their Carwise profile. The assistant is an AI-powered chatbot designed to enhance customer service at the shop. It provides instant responses to common questions, links to book appointments and get online estimates (if enabled). When enabled, the AI assistant appears on the shop's profile page on Carwise.com.

To enable this feature:

1. Go to Settings on cccone.com
2. Select Carwise Profile
3. Go to Carwise AI Assistant and set the switch to Enabled

Figure 1

Notes:

• Shop must be licensed with the following feature to access chatbot settings: CCC Engage
• User must have the following security permission to access and edit the Carwise profile: Edit repair facility profile

Build Sheets: Support for verified build data

Shops licensed with Build Sheets may now receive build data from manufacturers using OEM Verified Build Data. Functionally, there is no change to the end user experience in receiving build data. When build sheet or build data is present on the workfile, enhanced parts filtering is available. Also, the Vehicle Equipment Report may be saved to the workfile.   

To access this feature:

1. Create a workfile in cccone.com or the CCC ONE mobile app 
2. Scan or add a VIN to the workfile
3. If build sheet or build data is available, it will download automatically
4. Save the workfile 

Figure 2

Once data is saved to the workfile, enhanced parts filtering is available in cccone.com and the desktop application.  

In cccone.com:

1. Open the workfile 
2. Proceed to the Estimate tab
3. Click the blue + button to add parts

Note parts filtering is set to Filtered w/ Build Data.

Figure 3

Notes:

• Only shops licensed with the following product may access build sheets functionality:  Build sheets
• User must have the following security permissions to download build sheet data: Create and edit workfiles
• When build sheet or build data is applied, vehicle options will update to reflect "Installed" options and select fields in the Vehicle screen may populate (e.g., interior and exterior colors, paint code, trim code, etc.)
• Workfile events will indicate when build sheet data is retrieved vs. OEM verified build data. Events logged to the workfile are "Factory Build Sheet received" or "Verified Enhanced Build Data received".
• Not all manufacturers provide factory build sheet data or verified build data. In these instances, the Vehicle Equipment Report will still be automatically retrieved when available. 

Checkout: "Order Parts" button

When completing orders through Checkout, users now have increased visibility to the "Order Parts" button. The button has been moved to the top, right-hand side of the screen and always remains in view. This change is visible when launching Checkout from cccone.com and the desktop application.

To access this feature:

1. Open a workfile with replacement parts to order
2. Select Checkout
3. Select parts to order, then click Order Parts

Figure 4

Notes:

• The following security permission is required to order parts through Checkout: Create, search, view, and edit workfiles
• Shops enabled with Repair Workflow Parts Management features also require the following security permission to order parts: Create, search, view and void purchase orders
• The Checkout screen may be access from the workfile in both cccone.com and the desktop application