cccone.com Release 2024.11.22

Here's what's new in cccone.com release 2024.11.22 for Repair Facilities.

Notes: The availability of the features below may vary based on the products licensed by your company.

Production Boards: Grouping

Grouping is now available on Production Boards! Shops now have the ability to group cards displayed on the board by:

• Insurance Company
• Technician/Team
• Estimator

To access this feature:

1. Go to Production Boards on cccone.com
2. Click the Filter icon in the board toolbar on the right-hand side of the screen
3. Select a Group by option, then click Apply

Figure 1

When grouping is applied, cards are displayed under a section header corresponding to the Group by selection.  For example, when Group by is "Insurance Company", the insurance company name is displayed as the section header.

Figure 2

Notes:

• Production Boards is available to shops licensed with the following product: Repair Workflow Production Management
• User must have the following permission to view Production Boards: Production: View the production schedule dashboard
• When grouping is applied, cards can no longer be moved up or down within the column
• When grouping by Technician/Team, it is possible that a given RO may appear on the board multiple times - once under each technician/team assigned to the RO
• User must have the following permission to edit repair plans via Production Boards: Create, edit, delete, and recalculate repair plan

Settings: Total Loss Prediction

Total loss prediction features implemented in the Mobile app is now controlled through Total Loss settings on cccone.com. Shops now have the ability to enable or disable total loss prediction features in the Mobile app.

When enabled, photos taken on the Mobile app may be automatically sent to the insurance company for predicting total loss. Photos are processed through an AI service, then the prediction result is viewable in the Mobile app.

To access this settings:

1. Go to Settings on cccone.com
2. Search for total loss
3. Click the Total Loss tile
4. Set the switch for Total loss prediction to Enabled

Figure 3

In addition to the Total loss prediction setting, you'll also see placeholders for managing other total loss related settings on cccone.com - Total loss thresholds and Valuation IDs. Look for these in an upcoming release!

Figure 4

Notes:

• All shops will have the Total Loss settings tile regardless of licensed products
• User must have the following security permission to enable Total loss prediction: Edit repairer profile
• Total loss prediction features are enabled for all repair facility locations under the repairer when the setting is set to "Enabled"

Workfile Updates

Based on shop user feedback, updates have been made to the workfile header and workfile navigation. Workfile pages and common actions are more readily available. 

In the navigation bar on the left side of the screen you will find:

• The workfile menu button has been moved to the top of the screen. This button gives you access to Home, Print, Export, Send, New, and Open menus on the workfile.
• Buttons for Rates, Totals, and Notes have been added to the bar. You no longer have to click a menu button to access.

In the blue header at the top of the screen you'll now find the following quick action buttons:

• Save - Saves your changes to the workfile
• Save and Close - Saves your changes to the workfile, then exits the workfile
• Print - Opens the workfile backstage menu to Print options
• Photos - Allows you to launch workfile photos in another browser tab or window

To access these features:

1. Log into cccone.com
2. Select Workfiles from the main menu
3. Open a workfile to View or Edit

Figure 5

Notes:

• User needs one of the following permission to access the workfile on cccone.com: Create and edit workfiles or Search and view (read-only) workfiles
• An Exit workfile action has been added to the workfile Home menu. This action replaces the back button previously available in the upper left corner of the workfile.

Estimate Reports: Partner PO#

Repair Facility and IA users now have visibility to the rental PO number on specific workfile reports. When the insurance assignment includes the rental PO number, the reports will display a "Partner PO #" field in the report header information. This field will only be available on assignments and is not editable by the shop/IA user.   

To access this feature:

1. Open an assignment workfile on cccone.com 
2. Select the menu button on the left-hand side of the screen
3. Select Print 
4. Choose an estimate report (e.g., Current Estimate), then click OK
5. When viewing the printed report, you'll find Partner PO# near the top of the page on the right-hand side.  

Figure 6

If the rental PO number was included in the assignment, you'll see the Partner PO# field displayed on the following workfile reports:

• Assignment Sheet
• Current Estimate
• Estimate of Record
• Preliminary Estimate
• Preliminary Supplement with Summary
• Supplement of Record with Summary

Notes:

• User must have the following security permission to print workfile reports: Search and view (read-only) workfiles
• Partner PO# is supplied by the insurance company on the assignment
• Partner PO# is only visible on the printed report - the field is not shown in workfile screens and cannot be edited
• This cccone.com update is not available to IA and Comp-Est users as these users do not have access to cccone.com at this time. This update will be available in the desktop app in R49.