cccone.com Release 2025.02.13

Here's what's new in cccone.com release 2025.02.13 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Source Parts: Sorting

Users now have the ability to sort part results returned by column in the Source Parts screen. Simply click the Sort by button and select the desired option.

To access this feature:

1. Open a workfile to Edit on cccone.com
2. Add one or more replacement parts to the estimate
3. Click the Source Parts tab
4. Select any green tag displayed on the right-hand side of the estimate

Notes:

• User must have the following security permission to edit the estimate: Create and edit workfiles
• When the Source Parts wizard is displayed, focus defaults to the part where the tag was clicked
• Once in the Source Parts wizard, user can review alternatives for all replacement parts on the estimate
• The current part on the estimate is always displayed as the first row in the Source Parts wizard, regardless of applied sort

Payroll: Preview employee pay detail

Shops enabled with CCC Payroll will now find additional detailed information available within the View Payroll screen in cccone.com. Employee payroll detail now includes the following:

• Gross pay amount
• Tax amount
• Benefit deduction amount
• Post tax deduction amount

Tax, benefit deduction, and post tax deductions also include a detailed breakdown of the amounts for each employee.

To access this feature:

1. Go to the Payroll Dashboard on cccone.com
2. Select Edit pay period on the current pay period
3. In the pay period screen, select Finalize pay period
4. After the pay period is finalized, select View payroll from the pay period screen or Payroll Dashboard

When the View Payroll screen opens, scroll to view employee details.  Review the pay totals for each employee.  Click on the arrow to the left of the employee name to view pay breakdown.

Notes:

• Shop must have the following licensed product to access the Payroll Dashboard and View Payroll screen: CCC Payroll
• User must have the following security permission to access the Payroll Dashboard: Payroll - View the payroll dashboard
• User must have the following security permission to access the View Payroll screen: Payroll - Manage payroll activities as an authorized signatory for the organization
• Employee pay detail breakdown in the View Payroll screen is available in both normal and off-cycle payrolls

Payroll: Pay Requests

Shops enabled with CCC Pay Workflow now have the ability to receive and act upon employee pay requests on cccone.com. Employees can submit a pay change request via the mobile app. Once submitted by the employee, the payroll manager can now view and apply or discard pay requests within the employee paysheet.

Employees may submit the following requests:

Pay Adjustment	This is a request to update pay hours on a flat rate/commission labor assignment
Labor Request	This is a request to have a missing flat rate/commission labor assignment added to the paysheet
Bonus Adjustment	This is a request for bonus dollars
Advance	This is a request for advance dollars

Employees in shops enabled with CCC Payroll also have the ability to request the following:

Commission Adjustment	This is a request for commission dollars
Paid Time Off (PTO)	This is a request for PTO pay hours
Sick Pay	This is a request for sick pay hours

When a new request is submitted, both the pending pay period and employee paysheet displays a pay request indicator to highlight the request.

To access this feature:

1. Log into cccone.com then select the app menu in the upper left-hand corner of the screen
2. Select Payroll, then select Pay Periods
3. Open a pending pay period to Edit
4. Select the employee paysheet to Edit
5. Click on a pay request indicator to view request details
6. Select Apply or Discard to resolve the request

When the pay request is applied, the paysheet is automatically updated with the requested hours and/or amount. When resolving a pay request, the payroll manager has the opportunity to add comments to the pay request. The resulting decision and any comments entered are recorded to pay item history.  Pay item history is visible to the employee in the Mobile app.

Notes:

• Shop must have the following licensed product to use pay request functionality: CCC Pay Workflow
• User must have the following security permission to access paysheets on cccone.com: Create, search, view and edit pay periods 
• Employees submit pay requests via the Mobile app version 25.3 or higher
• Managers review and act upon pay requests via the employee paysheet on cccone.com
• When the payroll manager finalizes the pay period, the user may be prompted to review open pay requests if any exists
• All open pay requests must be resolved before the pay period can be finalized
• Pay request functionality for payroll managers is only available on cccone.com - open requests are not visible in the desktop application

Advance Fees: Activation settings

Configuration for CCC Advance Fees Services is available on cccone.com. To begin using CCC Advance Fees Services you must first activate data sharing with salvage companies.

 To locate salvage data sharing settings:

1. Login to cccone.com
2. In the upper right-hand corner, click the User Menu
3. In the menu, select Settings
4. On the Settings page, click the Data Connections tile
5. In the Data Connections screen, scroll to Salvage and set the switch to Enabled

When setting the switch to Enabled, a Terms of Use screen is displayed. Review the terms, then check the box and click I ACCEPT to accept the agreement.

To enable data sharing with salvors, you must accept the Terms of Use. Once accepted, data sharing with salvors is enabled for all shop locations within your organization.

Notes:

• User must have the following security permission to enable data sharing with salvage companies: Edit repairer profile
• You may choose to disable this feature at any time. To re-enable the feature, you will be required to accept the Terms of Use again.

Advance Fees: Receipt type settings

For shops with Repair Workflow, payment receipts are automatically created on the workfile when Payment completed status is received on a salvage payment. By default, payment receipts are created with the EFT receipt type. The receipt type used for salvage payments may be changed in Digital Wallet settings. The user can specify any active, non-Adjustment receipt type for use in creating salvage payment receipts.

To edit receipt type configuration for salvage payments:

1. Login to cccone.com
2. In the upper right-hand corner, click the User Menu
3. In the menu, select Settings
4. On the Settings page, click the Digital Wallet tile
5. Under Salvage payment receipts, select your desired receipt type

Notes:

• User must have the following security permission to access Digital Wallet settings: Manage Digital Wallet
• If the receipt type specified for salvage payment receipts is deactivated in Receipt Type settings, the system will continue to use the specified type until the salvage payment receipts setting is updated
• The salvage payment receipts setting is only available to shops enabled with Repair Workflow functionality

Carwise: Repair Cost Range settings

Shops with an active Carwise profile now have the ability to enable online photo estimate and instant repair cost range functionality independently.  Previously, the shop had to enable online photo estimate in order to use instant repair cost range. Now, shops can enable one or both of these features as desired.

To access these settings:

1. Go to Settings on cccone.com
2. Select Carwise Profile
3. Set Online photo estimate with Carwise to enabled or disabled as desired
4. Set Provide instant repair cost range to enabled or disabled as desired

Notes:

• User must have the following security permission to edit Carwise Profile settings: Edit repair facility profile
• To access photo estimate and repair cost range features, Share you profile on Carwise.com must be set to Enabled

Production Boards: Scheduled filter

Shops enabled with Repair Workflow Production Management features will now find a Vehicle Status available in Production Boards on cccone.com.  The new filter allows shops to filter board results by the following:

All	Shows open repair orders regardless of on-site or scheduled status
On-site	Shows only open repair orders where Vehicle In is marked "complete"
Scheduled	Shows open repair orders where the Vehicle In date is specified but not yet marked "complete"

To access this feature:

1. Go to cccone.com and click the menu button in the upper left-hand corner of the screen
2. Select Production Board
3. Click the Filter button in the toolbar on the upper right-hand side of the screen
4. Update filters as desired and click Apply

Dashboard results refresh when Apply is selected. The new settings are automatically saved to the board.

Notes:

• Default selection for the Vehicle Status filter is "All"
• Vehicle Status filter may include repair orders marked total loss. To exclude total loss workfiles use the separate Total Loss filter.
• Production Boards is available to shops licensed with the following product: Repair Workflow Production Management
• User must have the following permission to view Production Boards: Production: View the production schedule dashboard
• User must have the following permission to edit repair plans via Production Boards: Create, edit, delete, and recalculate repair plan

Production Boards: RO card data fields

Additional data fields are available when customizing data cards on the Production Board. The following fields were added:

• Estimator
• Payer
• Repair Plan

To access this feature:

1. Go to cccone.com and click the menu button in the upper left-hand corner of the screen
2. Select Production Board
3. Click the Settings button in the toolbar on the upper right-hand side of the screen
4. Select the Card Settings button in the bar on the right

Add or remove data fields as desired. Then drag the fields to put them in the desired display order.

Notes:

• Production Boards is available to shops licensed with the following product: Repair Workflow Production Management
• User must have the following permission to view Production Boards: Production: View the production schedule dashboard