Some Repair Facilities (RF) and Independent Appraisers (IA) are authorized by Insurance companies to submit Market Valuation Report (MVR) requests through CCC Estimating.
The Total Loss / Valuation ID added to the Insurance Profile controls whether the MVR report is returned to the workfile in CCC Estimating.
For information on which Valuation Office IDs are to used by RF/IA users, contact the Insurance company who authorized Valuation usage.
Items to verify for MVR Return
- The valuation (MVR) will not return if the incorrect Total Loss ID was used or if the vehicle has a Salvage or Branded title.
- If the initial valuation was cancelled, the new valuation will not return to the workfile.
- To refresh the communication process, close CCC Estimating. Re-open CCC Estimating and re-open workfile to see if MVR was received in the Total Loss tab.
- For any questions on Valuation Reports not returning to the workfile, contact CCC Valuation (Total Loss) Group and they can send you the Valuation Report