Unable to Download - Stuck Preparing to Download - No Errors

The steps below can help resolve issues with downloading through CCC Update Manager:

Symptoms:

• Preparing to Download message does not disappear
• No download progress
• Expired Database message(s)
• No error messages in CCCScheduler.log 

Cause:
When downloading a previous download, the agent.exe may have been corrupted or stuck in a loop.

Resolution:

1. From the Windows Services screen, right click on the CCC Scheduler Service and click Stop.
2. Terminate cccscheduler.exe and any agent.exe processes in Task Manager.
3. From the Windows Services screen, right click on the CCC Scheduler Service and click Start.
4. Attempt to download the update via CCC Update Manager.

*KA1861