When trying to place an Electronic Purchase Order, you may see the following message: "Vendor request failed and support has been notified. Please try the request again or uncheck ' place order electronically' to create this purchase order".
These issues are typically resolved by a CCC dedicated team within a couple of days and require no action on your part. This team may contact you directly if further details are necessary for them to fully resolve your issue.
To minimize such errors, make sure your vendors are properly configured to enable Electronic Ordering:
Note: Vendors that have a connection to CCC in order to allow the orders to be placed electronically are readily identifiable by a vertical green bar to the left of their name in the Vendors list in step 1 below.
If your desired vendor is properly configured to allow electronic ordering, be sure you have selected the correct vendor for your Purchase Order. It is possible that the chosen vendor has more than one listing, for locations other than where you normally would order from. Once you have confirmed your vendor selection, retry your purchase order. If you still receive the same message, you can continue to complete the purchase order without the "Place order electronically option" selected, then call/fax/email the order to your vendor as you prefer. You should continue to attempt to place orders electronically until the issue is resolved.
If you do not see this issue automatically resolve itself or have a situation needing urgent attention, contact CCC Technical Support.
These issues are typically resolved by a CCC dedicated team within a couple of days and require no action on your part. This team may contact you directly if further details are necessary for them to fully resolve your issue.
To minimize such errors, make sure your vendors are properly configured to enable Electronic Ordering:
Note: Vendors that have a connection to CCC in order to allow the orders to be placed electronically are readily identifiable by a vertical green bar to the left of their name in the Vendors list in step 1 below.
- Navigate to the View menu and select Vendors
- Locate the desired Vendor and select Edit
- On the General tab, verify that the Electronic ordering preferred checkbox is selected and correct if not.
If your desired vendor is properly configured to allow electronic ordering, be sure you have selected the correct vendor for your Purchase Order. It is possible that the chosen vendor has more than one listing, for locations other than where you normally would order from. Once you have confirmed your vendor selection, retry your purchase order. If you still receive the same message, you can continue to complete the purchase order without the "Place order electronically option" selected, then call/fax/email the order to your vendor as you prefer. You should continue to attempt to place orders electronically until the issue is resolved.
If you do not see this issue automatically resolve itself or have a situation needing urgent attention, contact CCC Technical Support.
*KA1897