CCC UpdatePlus allows you to send appointment notifications to vehicle owners. If the vehicle owner receives a notification with an appointment time that differs from the originally set appointment, it is likely due to an issue with time zones.
Standard Time zones do not automatically account for Daylight Savings Time (DST), these are intended to be used in areas that do not participate in DST. Between March and November (approximately), if your time zone is set as Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), or Pacific Standard Time (PST), you will be sending appointment notifications to vehicle owners an hour earlier than the appointment is set for.
CCC Estimating will automatically account for Daylight Savings Time for the following zones:
Pacific: America/Los Angeles
You can change or update the time zone for your Repair Facility (RF) in CCC Estimating by following the steps below:
- Select Configure>Profiles
- Locate your RF Profile
- Locate the Company Information section and select Time Zone
Once the time zone is corrected, future appointments will send to vehicle owners with the correct time for the appointment.