Below are instructions to reset and/or unlock your CCC Workflow (Portal) password. If you are receiving System has encountered error. Page Expired. Contact system administrator, see Unable to Open Claim Folder - System Has Encountered Error. Page Expired
This includes logins for:
- CCC Valuation Services
- CCC Claims Management
- CCC Salvage
- CCCC AVAM (Autoverse Appraiser Management)
- CCC Advisor
- CCC Analytics
- CCC Audit
- CCC Connect
The CCC Workflow Portal web page (www.mycccportal.com) allows you to log in to the CCC Portal using your User Id and Password. You can also use this screen to reset your password when needed. You would typically need to reset your password in the following situations.
- You have forgotten your password.
- You have mistyped your password three times and now your account is locked.
- You have not changed your password in the past 90 days. Your password will be expired.
- You have not logged into the CCC Workflow Portal for more than 90 days. Your account will be locked.
If you do not receive the email please contact TSEmailSupport@cccis.com to have your email address verified and your password reset.
You will receive an email similar to the following example:
If you need to change your password or unlock your User ID again, repeat the password reset process. If you did not initiate this request, please contact CCC Technical Support and report that you did not make this request. Send an email to TSEmailSupport@cccis.com
Take note of the single-use temporary password generated on the screen, you will be prompted to enter it in the login screen.
In the example below the password is highlighted in red.
Type a password in the New Password field. The new password must meet the following requirements:
- A minimum of 8 characters.
- At least one upper-case letter.
- At least one lower-case letter.
- At least one number.
- No spaces.
- NO special characters.
Retype the same password in the Re-type Password field. The fields are case-sensitive. Click the Log In button. You will be taken to your CCC Portal Home Page.
If your account is locked, the CCC Workflow Portal page will display an error message: Your account is currently locked. Unlock account?
If you continue to experience issues, please contact CCC Technical Support