Problems attaching images to a CCC Estimating workfile from a scanner or camera can be resolved by following the steps below:
Symptom: The option Attach from Scanner or Camera does not appear in the drop down list for Actions in the CCC Estimating Attachments tab.
- Open Services from Start > Control Panel > Administrative Tools or Run > Services.msc.
- Ensure that Windows Image Acquisition (WIA) is set to Started. *(Any service errors should be handled by your local Technical Support)
- Ensure all WIA dependencies (see below) are set to Started (located under the Windows Image Acquisition (WIA) Properties > Dependencies tab):
- Remote Procedure Call (RPC)
- DCOM Server Process Launcher
- RPC Endpoint Mapper
- Shell Hardware Detection