If you are unable to upload from the CCC Workflow (Portal) - Autoverse Appraiser Management (AVAM) Upload Utility, follow the steps below to clear system files and/or reinstall 3rd party utilities.
Possible error(s): The claim folder data was not retrieved, Try your upload again later.
Clearing Browser and Windows Temp files
Internet Explorer (IE) temporary files and Windows files should be cleared so any stored incorrect information is not affecting the upload process. If unsure how to proceed contact your Helpdesk/IT Computer Technician for assistance.
Clearing Internet Explorer (IE) temp files and cache
- From Internet Explorer, clear the internet temp files and cache, by selecting from top menu Tools, then click on Internet Options.
- Select the Delete button, add a checkbox only to Temporary Internet Files, Cookies and Website options, History and Download History.
- Click on Delete button.
- Close all instances of Internet Explorer.
- Open Internet Explorer, re-login to CCC Workflow Portal and attempt the upload process.
Clearing Windows Temp files
To clear C:\Windows\Temp files it's recommended you have your Helpdesk/IT Computer Technician follow the steps below.
- Click on the Start button and right click and choose Run.
- Type in box %temp% and click OK, This will open \Windows/Temp folder.
- Clear contents by highlighting files only and selecting Delete button on keyboard, some items will not be removed if being used by applications.
- Clear Recycle Bin on the Desktop.
- Re-start computer.
- Open Internet Explorer, re-login to CCC Workflow Portal and attempt the upload process.
If clearing the temporary files did not resolve your issue, re-install 3rd Party utilities like Adobe Air and Upload Manager, as it may resolve upload issues. If unsure how to proceed, contact your Helpdesk/IT Computer Technician.
Appraiser Management Upload Utility
- Open Internet Explorer and login to CCC Workflow Portal
- On left side of window scroll down to Utilities section.
- Select Install Appraiser Management Upload Application.
4. Close Internet Explorer.
5. Re-start computer and open Internet Explorer.
6. Re-login to CCC Workflow Portal and re-try upload process.
5. Re-start computer and open Internet Explorer.
6. Re-login to CCC Workflow Portal and re-try upload process.
*KA1795