If you have opened a New Parts return and are having trouble locating a part for a Partial Return, see the information below.
Verify that a Partial Credit has not already been posted for the part. If a Partial Credit for the part has already been Posted / Confirmed, you will not be able to change the invoice number nor void the partial credit to do full credit for the part. You will need to create a New Partial Credit for the remainder of the amount.
How to create a New Partial Credit on a Part that has an existing Posted Partial Credit
- Open the repair order workfile.
- Select the Parts tab, and then select New Partial Credit.
- From the New Partial Credit screen select the appropriate part and click OK.
- In the Partial Credit screen enter the Credit amount.
- Assign Labor as necessary (Optional).
- Select Save and Close.