Part on a Posted Partial Credit Invoice is Not Available to Select on Parts Return

If you have opened a New Parts return and are having trouble locating a part for a Partial Return, see the information below.
 
Verify that a Partial Credit has not already been posted for the part. If a Partial Credit for the part has already been Posted / Confirmed, you will not be able to change the invoice number nor void the partial credit to do full credit for the part. You will need to create a New Partial Credit for the remainder of the amount.

How to create a New Partial Credit on a Part that has an existing Posted Partial Credit

1. Open the repair order workfile.
2. Select the Parts tab, and then select New Partial Credit. 
3. From the New Partial Credit screen select the appropriate part and click OK.
4. In the Partial Credit screen enter the Credit amount.
5. Assign Labor as necessary (Optional).
6. Select Save and Close.

*KA4588