If your CCC UpdatePlus CSI Survey report displays no results (0 sent and 0 completed), verify that you have checked the "Share Data" option from within your UpdatePlus settings for all insurance companies specified in the desired workfiles.
If this option was not enabled, you will not see any results.
- After it is enabled, the change will take affect on new claims with the specified insurance companies.
- This setting is not retroactive so workfiles created prior to enabling the data share will not appear in the CSI Survey report.
To enable and configure data sharing:
- Login to cccone.com with your CCC Estimating user ID and password.
- Expand the site navigation menu, then select Settings.
- Select the UpdatePlus tile.
- Verify both Repair Status Messaging and CSI Messaging options are enabled.
- Scroll down to the Insurance Settings section.
- If you do not see your desired insurance company in the list, select + Add in the upper right-hand corner
- Enter the insurance company name into the Search by company name field, then click the Search icon.
- Select the insurance company, then click OK.
- Add a checkbox for Share Data. Data Sharing allows Insurers to view the status messages sent by the shop, the responses from consumers, and the results from the multiple question CSI survey. This option is required for the survey results to display in the CCC UpdatePlus CSI Survey report.
- Add or Remove checkboxes to your desired payer type. Selected payer types will send out status updates for workfiles with the same payer AND insurance company listed on the Insurance Tab.
- Add or Remove checkboxes for CSI.
NOTE: Some options may be grayed out. This occurs when an insurance company mandates a specific configuration for a setting, such as CSI.
- When finished, click Save to save your settings.
Fully configuring and using CCC UpdatePlus is covered in article CSI / Repair Status Setup and Usage
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