CCC Carwise users have the ability to connect their Carwise reviews to their repair facility Facebook page. This functionality allows CCC UpdatePlus Post Delivery Feedback survey results to display on your Facebook page. Improper setup/configuration can cause the surveys to not appear in Facebook. You may have received an email or Facebook message stating "Your Carwise reviews are not posting to Facebook".
Most repair facilities have their Facebook page managed by a single admin user or marketing professional. If your Facebook admin changes their Facebook password or changes settings or configuration on your Facebook page, it can cause the Carwise connection to break. A CCC Estimating admin user will need to refresh/reset the Facebook username/password in your CCC Estimating settings. Additional security settings within Facebook can restrict the ability of Carwise to publish reviews. (Your Facebook admin will need to insure that Facebook security settings allow Carwise to publish content.)
How to Add Carwise as a business partner
- Go to https://go.cccis.com/e/44852/settings/23dm4f4/2032343091?h=FoFyrLVcn9w2nMqpnQuDqpgh6yDOSieX6I77JRyICQM and login with your Facebook user ID and password.
- Under Users click Partners.
- Click Add.
- Select Give a partner access to your assets.
- Enter 265215520992806 as the Partner Business ID, then click Next.
- You can add partners to multiple assets. Select the Facebook page where you want the reviews to be posted in the second column. Assign the role Publish Content in the third column.
- Click Save Changes.
How to enable Carwise reviews to post to Facebook
- Before enabling the connection, verify Carwise has been added as a partner in your Facebook Business Manager page.
- Log in to cccone.com with your CCC Estimating user ID and password.
- Expand the site navigation menu, then select Settings.
- Select the Carwise Profile tile.
- Scroll down to the Link Facebook to reviews on Carwise section.
- If it is not enabled, change the slider from Disabled to Enabled.
- Click Login to enter your Facebook admin credentials.
- Select your Facebook profile, then your repair facility Facebook business page.
- Click Save.
Once complete, it can take approximately 15 minutes to refresh the connection through Carwise.com to Facebook.
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