cccone.com Release 2025.03.28

Here's what's new in cccone.com release 2025.03.28 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Settings

Sales Accounts

Shops enabled with Repair Workflow Repair Order Management features can now manage Sales Accounts settings on cccone.com. 

Sales accounts are used throughout CCC ONE for monitoring RO performance, exporting information to accounting connections, and running reports. Shops can customize display names for system required sales accounts as well as create additional custom accounts.

To manage sales accounts settings:

1. Go to Settings on cccone.com
2. Select Sales Accounts
3. Locate the sales account type you want to manage, then click Configure
4. Add, Edit, or Reorder sales accounts as desired

Figure 1

Figure 2

When configuring all types of sales accounts (i.e., Labor, Parts, and Miscellaneous), you can set the display name and gross profit goal for each account listed. Custom accounts can be added to suit your shop's needs. 

Figure 3

Additionally, you can specify an overall gross profit goal percentage. This setting will track the overall gross profit of the repair order as a holistic value, taking into account all sales accounts on the RO.

Figure 4

Notes:

• Shop must be licensed with the following product to access sales account settings: Repair Order Management
• User must have the following security permission to edit sales account settings: Edit repairer profile
• Users with the following security permission will have read-only access to sales account settings: Edit repair facility profile or Search and view profiles (read-only)
• Custom accounts cannot be deleted once added to sales accounts. They can only be set to inactive.
• System required sales accounts cannot deleted or set to inactive. For example, part and labor types used by estimating.

Receipts

Shops enabled with Repair Workflow Repair Order Management features can now manage Receipts settings on cccone.com. Receipts settings includes the following repairer level settings:

• Receipt types
• Void receipt reasons

While a default list of receipt types and void receipt reasons is included when a shop is enabled with Repair Workflow functionality, the shop can customize these lists to suit their needs. 

To manage receipt settings:

1. Go to Settings on cccone.com
2. Select Receipts
3. Click Configure for either Receipt Types or Void Receipt Reasons
4. Add, Edit, or Reorder items as desired

Figure 5

Figure 6

When configuring both receipt types and void reasons, you can activate or deactivate any item listed. You can also specify the order in which the items should be listed. You can quickly reorder items in the list using one of the Reorder buttons in the toolbar at the top of the screen.  Or, you can use the grip control on a specific line item and drag it where you want.

Figure 7

When configuring receipt types, you can set the display name and flag as available for deposit and/or adjustment. When flagged for adjustment, you can specify an adjustment limit as well. The adjustment limit will prevent creating adjustment receipts greater than the amount specified without special permission.  

Figure 8

Notes:

• Shop must be licensed with the following product to access receipt settings: Repair Order Management
• User must have the following security permission to edit receipt settings: Edit repairer profile
• Users with the following security permission will have read-only access to sales account settings: Edit repair facility profile or Search and view profiles (read-only)
• Custom accounts cannot be deleted once added to either Receipt Types or Void Receipt Reasons. They can only be set to inactive.
• You must have at least one active item in both Receipt Types and Void Receipt Reasons lists.

CCC Payroll: Contract Workers

Settings: Employees

Shops enabled with CCC Payroll now have the ability to configure employees as contract workers. Contract workers can be included in a pay period and receive payment through CCC Payroll functionality as a 1099 employee. The process for assigning labor and creating paysheets for contract workers is the same as a standard employee. Additionally, contract workers can be configured to receive their payments via check or direct deposit.

To configure an employee as a contract worker:

1. Go to Settings on cccone.com
2. Select Employees, then click Add
3. Enter required information in the Employee screen
4. Set the employee's home location in the Locations screen
5. Enter required information in the Wages screen
6. Select Yes, for Is this employee a contract worker?
7. Click Save

Figure 8

Once setup as a contract worker, additional Payroll settings are available to complete configuration of the employee:

• Contractor Setup - This settings module allows you to specify employee tax identification as a company or individual. You will also specify the preferred payment method (check or direct deposit) and have the employee sign the W-9 form.
• Contractor Payments - This module provides a list of payments made to the contract worker via CCC Payroll. You can download the payment statement for any payment listed.
• Tax Documents - This module provides a list of all state and federal tax documents associated with the contract worker.

Figure 9

You can manage these settings in the employee profile or let the employee update their information via My Pay in the Mobile application.

Notes:

• User must have the following security permission to edit employee information: Create, search, view, edit, and deactivate employees
• The employee profile Wages screen is only available to shops licensed with the following product: Repair Workflow Labor Management
• The contractor setting is available to all shops enabled with Repair Workflow Labor Management. However, Payroll settings for contract employees is only available to shops licensed with the following product: CCC Payroll
• For shops enabled with CCC Payroll, the contractor setting cannot be changed once the employee profile is saved
• When an employee is saved as a contract worker, CCC ONE automatically appends the employee display name with a "(C)"
• The "(C)" added to the employee display name may be manually removed if desired
• Employee onboarding steps must be completed for contract workers before the employee can be included in a payroll
• Contract workers that have not completed employee onboarding steps will appear in the Payroll Dashboard Employee Exceptions queue
• Information in the Contractor Setup module is not stored by CCC. This information resides with Check, our third party payroll provider.

Payroll Dashboard: Employee exceptions

Shops enabled with CCC Payroll now have the ability to configure employees as contract workers. To insure that contract workers are configured properly for payroll, the Employee Exceptions screen within the Payroll Dashboard was updated.

• Added Employee Type column
• Added exceptions specific to contract workers
• Added actions to resolve contract worker exceptions

To manage employee exceptions:

1. Log into cccone.com and select the main menu in the upper left corner of the screen
2. Select Payroll, then Payroll Dashboard
3. Click the Employee Exceptions queue
4. Select an employee record listed in results, then click the available action displayed

Figure 10

Before a contract worker can be included in a payroll, all employee exceptions must be resolved.  The following exceptions may be seen when a new contract worker is created:

Employee profile with invalid address	This exception is triggered when the address in the employee profile is invalid or incomplete. To resolve the issue you must update address information in the employee profile.
Employee profile missing required fields	This exception is triggered when the employee profile is missing required information. To resolve the issue you must update information in the Employee screen of the employee profile.
Missing payroll information - Payment method	This exception is triggered when a payment method for receiving payroll payments is not yet specified. To resolve this exception for a contract worker you must complete the Contractor Setup module under Payroll settings in the employee profile.
Missing payroll information - Social Security Number	This exception is triggered when a contract worker is setup as an individual and a Social Security Number has not yet been specified. To resolve this exception you must complete the Contractor Setup module under Payroll settings in the employee profile.
Missing payroll information - Invalid SSN	This exception is triggered when the Social Security Number entered for the contract worker is invalid. To resolve this exception you must update the Contractor Setup module under Payroll settings in the employee profile.
Missing payroll information - Contractor type	This exception is triggered when a contract worker has not yet specified contractor type as individual or business. To resolve this exception you must complete the Contractor Setup module under Payroll settings in the employee profile.
Missing payroll information - Contractor FEIN	This exception is triggered when a contract worker is setup as a business and the FEIN has not yet been specified. To resolve this exception you must complete the Contractor Setup module under Payroll settings in the employee profile.

Notes:

• The Payroll Dashboard is only available to shops licensed with the following product: CCC Payroll
• User must have the following security permission to access the Payroll Dashboard: Payroll - View the payroll dashboard
• User must have the following security permission to edit employee information: Create, search, view, edit, and deactivate employees
• Employee onboarding steps must be completed for contract workers before the employee can be included in a payroll
• The employee may also resolve employee exceptions by updating My Account settings and completing the Contractor Setup module via the Mobile application
• Information in the Contractor Setup module is not stored by CCC. This information resides with Check, our third party payroll provider.

View & Submit Payroll

Shops enabled with CCC Payroll now have the ability to configure employees as contract workers. Contract workers can be included in a payroll and receive payment as a 1099 employee. To support this functionality, the View Payroll screen was updated to include contract worker payments.

To submit a payroll with contract workers:

1. Include the contract employee in a pending pay period
2. Edit employee paysheet details the same as you would for a standard employee
3. When all pay period edits are complete, select Finalize pay period
4. Go to the Payroll Dashboard
5. On the Payroll summary screen, select View payroll for the current pay period
6. Review payroll details, then select Submit Payroll

When contract workers are included in the payroll, a Contract Payments section is displayed in the View payroll screen. For each contract worker you'll see the total amount to be paid. And just as with standard employees, you can download the payment statement and paper check for print.

Also, the totals section of the View payroll screen was updated to include contractor payment details. 

Figure 11

Notes:

• The Payroll Dashboard is only available to shops licensed with the following product: CCC Payroll
• User must have the following security permission to access the Payroll Dashboard: Payroll - View the payroll dashboard
• User must have the following security permission to view payroll detail and submit payroll: Payroll - Manage payroll activities as an authorized signatory for the organization
• When there are no contract workers included in the payroll, the Contractor Payments section is hidden on the View payroll screen
• Employee onboarding steps must be completed for contract workers before the employee can be included in a payroll
• Information displayed on the View payroll screen is not stored by CCC. This information is provided by Check, our third party payroll processor.