cccone.com Release 2025.04.11

Here's what's new in cccone.com release 2025.04.11 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Labor: New/Edit Labor Assignment

Shops enabled with Repair Workflow Labor Management features now have the ability to create and edit labor assignments on cccone.com.

To create a new labor assignment:

1. Open a repair order to view or edit on cccone.com
2. Select the menu button in the upper left-hand corner of the screen
3. Select New, then select Labor Assignment
4. In the New Assignment screen, select a technician or team to assign labor
5. Select the checkbox on the lines you want to assign
6. Adjust labor type and assigned hours as desired, then click Save

You can quickly select lines to assign by using the Select button in the line item toolbar.  Simply click Select, then select an available labor type.  All lines for the select labor type will be selected to assign.

You can also add manual lines to the labor assignment. These are assignment lines that are not directly tied to a line on the estimate. To add a manual line click the Add line button in the line item toolbar. A new row is added at the bottom of the line item list. Enter required information to save the line to the assignment.

Once an assignment is saved to the workfile, you can access the assignment to view or edit from the workfile menu. To view or edit an assignment:

1. Open a repair order to view or edit on cccone.com
2. Select the menu button in the upper left-hand corner of the screen
3. Select Open, then select the labor assignment you want to view

After selecting the assignment, the workfile Labor screen is displayed. While details for the selected labor assignment are displayed, this screen provides access to all labor assignments on the workfile. Simply select the technician or team assignment on the left side of the screen, and corresponding details will be displayed on the right.

While the repair order remains open, users with appropriate permission will be able to edit or delete assignments on the workfile.

Notes:

• Shop must be licensed with the following product to create and edit labor assignments: Repair Workflow Labor Management
• User must have the following security permission to create and edit labor assignments: Labor - Create, search, view, edit, and delete labor assignments 
• Users with permission to view the Labor Dashboard automatically inherit the permission to create, edit, and delete labor assignments
• When creating a labor assignment, the technician/team can only be assigned labor types that have been configured in their wage profile
• When selecting line items to assign, assign hours applies the assign percentage configured in the technician/team wage profile by default
• If user changes the labor type on a line item associated with an estimate line, the user will be given the choice to update the sales account to match
• Updating the sales account to match the labor type selected on the assignment does not change the labor type written on the estimate
• Labor assignment lines may be deleted from the assignment only when the line item is not tied to an estimate line

Labor: Labor Dashboard

Shops enabled with Repair Workflow Labor Management features now have the ability to access the Labor Dashboard on cccone.com.

To access the labor dashboard:

1. Log onto cccone.com
2. Select the menu button in the upper left-hand corner of the screen
3. Select Labor, then select Labor Dashboard

The Labor Dashboard is used to track and manage labor assignments within the shop location. The dashboard includes the following queues:

• Unassigned - Use this queue to make sure all open repair orders are fully assigned. From this queue you can create new labor assignments.
• Assigned incomplete - Use this queue to flag labor assigned to flat rate/commission technicians and teams as complete.
• Clocked in now - Use this queue to monitor employees that are currently clocked in. Results will include any time clocked to shop time, repair orders, or teams. This is a read-only queue.
• Clocked out recently - Use this queue to monitor employees that have clocked out without the last seven days. Results will include any time clocked to shop time, repair orders, or teams.
• Over allocated - Use this queue to stay on top of repair orders where assigned labor is over allocated. From this queue you can edit assignments on the repair order.
• Over clocked ROs - Use this queue to monitor repair orders where technicians have clocked more hours for a given labor type than on the repair order. This is a read-only queue.As with all dashboards, you can sort results by available display columns. Also, you can click the RO number when displayed to launch the corresponding workfile.

Notes:

• Shop must be licensed with the following product to access the labor dashboard: Repair Workflow Labor Management
• User must have the following security permission to access the labor dashboard: Labor - Manage all aspects of labor and payroll from a single dashboard 
• Users with permission to view the Labor Dashboard automatically inherit the permission to create, edit, and delete labor assignments

Labor: Labor Assignment Search

Shops enabled with Repair Workflow Labor Management features now have the ability to view and edit existing labor assignment on cccone.com from the Labor Assignments search screen.

To access labor assignment search:

1. Log onto cccone.com
2. Select the menu button in the upper left-hand corner of the screen
3. Select Labor, then select Labor Assignments

From this screen you can search for labor assignments using the following criteria:

• Shop location (all or the current logged in location)
• Technician or team name
• RO number
• Assignment create date
• RO status (all, open, or closed)

You can sort results by available display columns. You can click the RO number on any result displayed to launch the corresponding workfile. The following actions are also available:

• Edit - Provides the ability to edit assignment details. Available only on open repair orders.
• Delete - Deletes the selected labor assignment. Available only on open repair orders
• Complete/Incomplete - Provides the ability to flag or unflag completed labor on a flat rate/commission technician or team assignment. Available only on open repair orders.
• View - Provides the ability to view assignment details in read-only mode. Available on closed repair orders.

Notes:

• Shop must be licensed with the following product to access labor assignments: Repair Workflow Labor Management
• User must have the following security permission to access the labor assignments: Labor - Create, edit, and delete labor assignments 
• Users with permission to view the Labor Dashboard automatically inherit the permission to create, edit, and delete labor assignments
• Print and New Assignment actions are not currently available from this screen. These actions will be available in a near-term, upcoming release.

Workfiles: Convert to RO/Job

The "Convert to RO" and "Convert to Job" action is now available from workfile search results.  Previously this action was only available from within the workfile.

To access this feature:

1. Log into cccone.com
2. Click the menu button in the upper right-hand corner, then select Workfiles
3. Select any workfile listed that has not already been converted
4. Click Convert to RO or Convert to Job

After selecting the action, the workfile will open and display the convert wizard.  If your shop is setup with manual RO/Job numbering, then you'll be prompted to enter the number as usual.  If setup with automated numbering, the next available number is automatically assigned.

Notes:

• Convert to RO is only available to shops licensed with the following product: Repair Workflow Repair Order Management
• User must have the following security permission to access the Convert to RO action: Convert opportunity t repair order
• Convert to Job is only available to shops without Repair Workflow Repair Order Management
• User must have the following security permission to access the Convert to Job action: Create and edit workfiles

Strategic Parts Program Report

Access to Strategic Parts Program reports is now available in cccone.com. Use these reports to monitor your parts program activity.

To access this feature:

1. Go to the Parts Dashboard on cccone.com
2. Select the Parts Reports button on the left-hand side of the screen
3. Select Strategic Parts Program Activity

When the list of available reports is displayed you can use the filter controls on the right-hand side of the screen to refine the list.  Find the report you want to review, then click Download. The report is automatically downloaded as a .CSV file to your browser's default download directory.

Notes:

• User must have the following permission to access the Parts Dashboard: Parts – Manage all aspects of parts procurement from a single dashboard
• User must have the following permission to access Strategic Parts Program Activity report: Edit repairer profile
• Historical report data is limited to 2 years - in other words, the system will provide access to reports up to two years in the past from the current date