cccone.com Release 2025.04.25

Here's what's new in cccone.com release 2025.04.25 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Labor: Print Labor Assignment

Labor assignment functionality was recently released to cccone.com for shops with Repair Workflow Labor Management features. In this release users can now print the technician/team Work Order report from cccone.com. 

When printing labor assignments from cccone.com, users can preview a detailed PDF of the assignment then download it to their device. The print action is available in the following locations:

• Labor Assignment search screen
• Workfile Labor screen

To print labor assignments from Labor Assignment search:

1. Select Labor, then Labor Assignments from the main menu on cccone.com
2. Search for and select a labor assignment from results displayed
3. Click Print

Figure 1

To print labor assignments from the workfile:

1. Open a repair order with labor assigned
2. Select the menu button in the upper left-hand corner of the screen
3. Select Open on the left side of the screen
4. Select the labor assignment you want to review
5. Click Print in the toolbar for the labor assignment displayed

Figure 2

Notes:

• Shop must be licensed with the following product to access labor assignments: Repair Workflow Labor Management
• User must have the following permission to access Labor Assignment search: Create, search, view, edit, and delete labor assignments
• Details in the printed work order report may vary based on Labor - Work Order settings defined in the repair facility profile

Labor: New Assignment with Select RO

Labor assignment functionality was recently released to cccone.com for shops with Repair Workflow Labor Management features. In this release shops can now create new assignments outside of the workfile from the Labor Assignments search screen. 

To create new assignments from Labor Assignments search:

1. Select Labor, then Labor Assignments from the main menu on cccone.com
2. In the toolbar, click New assignment
3. Search for and select a repair order, then click Next
4. Enter details in the New assignment screen, then click Save

Figure 3

Figure 4

When you're done saving your new assignment, you'll be returned to the Labor Assignment search screen.

Notes:

• Shop must be licensed with the following product to access labor assignments: Repair Workflow Labor Management
• User must have the following permission to access Labor Assignment search and create new assignments: Create, search, view, edit, and delete labor assignments
• The Select repair order screen returns open repair orders within the current logged in location only
• You can narrow results with a keyword search against the following criteria: RO number, Job number, owner last name, estimator, VIN, license plate number, vehicle make, insurance company, and claim number

Labor: Labor Management Reports

Shops enabled with Repair Workflow Labor Management features now have the ability to run Labor Management reports on cccone.com

To access Labor Management reports:

1. Login to cccone.com
2. Select the menu button in the upper left-hand corner of the screen
3. Select Labor then select Labor Reports 

Figure 5

Figure 6

In the Labor Management Reports screen you have access to labor management system reports, personal reports, and shared reports. Simply select a report to run, then in the report detail screen select desired filters and click Apply.

Figure 7

Labor Management reports can also be access from the main reports screen on cccone.com. To access reports from the main reports screen:

1. Select the menu button in the upper left-hand corner of the screen
2. Select Performance then select Reports
3. Use the tabs at the top of the screen to view System Reports, My Personal Reports, or Shared Reports
4. On the right-hand side of the screen, set the Category filter to Labor Management

Notes:

• Shop must be licensed with the following product to create and edit labor assignments: Repair Workflow Labor Management
• User must have the following security permission to access Labor Management reports: Reports - View labor management reports 

Settings: Financial Periods

Repair Workflow shops newly enabled with the Financial Periods feature now have the ability to define financial periods with 1-week duration. Previously, financial periods only supported 4- and 5-week duration.

To configure Financial Periods with 1-week duration:

1. Go to Settings on cccone.com
2. Select Financial Periods
3. Click Configure
4. Select 1 WEEK duration and specify the first period Start Date, then click Next
5. Verify first period start and end dates, then click Save

Figure 8

Figure 9

Figure 10

You're all set! Financial periods for the next 20 years are automatically created with 1-week duration.  Now you can enable lock period settings in the repair facility profile via CCC ONE desktop.

Figure 11

Notes:

• Shop must be licensed with the following product to enable Financial Periods settings: Repair Workflow Repair Order Management
• Back-end activation of the following feature is required: Enable configuring Fiscal Period
• User must have the following security permission to configure Financial Periods settings: Edit repairer profile
• Users with the following security permission have read-only access to Financial Periods settings: Search and view (read-only) profiles
• No change was made to existing functionality for 4- and 5-week financial period duration
• Once configured, shops cannot switch from using 1-week duration to 4-week/5-week duration

CCC Amplify: Reputation Management

Shops enabled with CCC Amplify now have the ability to launch their Reputation Dashboard from the main application menu in cccone.com. Previously access to the dashboard was only available via Digital Profile settings.

To access this feature:

1. Log into cccone.com
2. Select the main menu button in the upper left-hand corner of the screen
3. Select Customers, then select Reputation Dashboard

Figure 12

Notes:

• Shop must be licensed with the following product to access the Reputation Dashboard: CCC Amplify
• User security role must have the following permission enabled to access the Reputation Dashboard: Edit repair facility profiles
• If user does not have appropriate permission, then the Reputation Dashboard option will be hidden in the main application menu
• Access to the Reputation Dashboard is still available within Digital Profile settings