Here's what's new in cccone.com release 2025.05.09 for Repair Facilities.
Note: The availability of the features below may vary based on the products licensed by your company.
Engage: Support for additional customer photos
When a customer submits an online request for a photo estimate through Carwise.com, the photos provided by the customer are available to view on the workfile. This includes:
- The four corners of the vehicle (driver front, passenger front, driver rear, passenger rear)
- Three (3) damage close ups (left, center, and right)
With this release, we've expanded support to include four (4) additional photos. These photos are optionally provided by the customer. When provided they will also be available for view on the workfile.
To access this feature on cccone.com
- Open a workfile with a photo estimate request
- Go to the Photos screen in the workfile
- Scroll to the bottom of the screen where Additional Photos is displayed
Thumbnails that start with "Customer" indicate photos supplied by the customer. Newly supported photos will be displayed as:
- Consumer – Other Photo 1
- Consumer – Other Photo 2
- Consumer – Other Photo 3
- Consumer – Other Photo 4
Notes:
- The customer's ability to request online photo estimates is controlled within Carwise Settings for the shop location
- Online photo estimate functionality is only available to shops with the following product: CCC Photo Estimate
- CCC Photo Estimate is only available to shops with the following product: CCC Engage
- Photos supplied by the customer cannot be shared with insurance
- Photos supplied by the customer cannot be deleted or re-named