Here's what's new in cccone.com release 2025.06.27 for Repair Facilities.
Note: The availability of the features below may vary based on the products licensed by your company.
Employees
Schedule Wage Change
Shops enabled with Repair Workflow Labor Management features can now schedule wage changes for employees on cccone.com. When scheduling a wage change, selected wage profile updates go into effect on a specified future date. This functionality is accessed via a new “Add wage change” button in the Employee Profile Wages screen on cccone.com.
To schedule a wage change:
- Log into cccone.com
- Select Settings from the main menu, then Employees
- Click Edit on an employee record to open the Employee Profile
- Select the Wages tab
- Click Add wage change
- Select the Effective Date and update wage profile data as desired
- Click Save
When scheduling a wage change, the following information is available to edit:
- Job title
- Pay type (salary, flat rate, commission)
- Hourly rate (hourly only)
- Guarantee amount (flat rate and hourly only)
- Ability to receive assignments
- Labor types (for employees that receive assignments
- Labor flat rate and commission percent (flat rate only)
Once a scheduled wage change is saved to the employee profile, a banner appears at the top of the Edit Employee screen. This information indicates there is an upcoming scheduled wage change. The banner displays the effective date and provides a link to edit or delete the change if needed.
Scheduled wage changes automatically update the employee’s wage information on the effective date. The banner in the employee profile disappears once the effective date has passed. All new labor assignments and paysheets created on or after the effective date will use the updated wage information.
Notes:
- User must have the following security permission to schedule changes for employees: Employees – Create, search, view, edit, and deactivate employees
- Only active employees can have scheduled wage changes
- Within the Schedule wage change screen, updated data fields are indicated with an orange dot. These are the fields that will be updated on the specified effective date.
Workfiles
Source Parts Event
When using Source Parts in CCC ONE, an event is now recorded to workfile history. An event is logged each time Source Parts is run on the workfile. And from cccone.com you can download the part alternatives that were returned in Source Parts results when the event was recorded to the workfile.
To access this feature:
- Open a workfile in cccone.com
- Go to the Events screen
- Select the Parts tab, then click on any Source Parts event listed
- Click Download details
A .CSV file for the selected event is automatically downloaded. The file contains Source Parts results for the quote ID listed in event comments. Access this file in your browser's default download folder.
Notes:
- The Source Parts event is logged to the workfile when Source Parts is run via cccone.com or the desktop application
- User must have the following security permission to download the .CSV file: Create and edit workfiles
- Source Parts details are available to download for up to 120 days after the event is logged to the workfile (after 120 days the data is no longer available)
CCC Diagnostics
Diagnostics Dashboard
Shops licensed with CCC Diagnostics can now access the Diagnostics Dashboard on cccone.com. Just like the desktop application, shops can monitor workfiles for diagnostic operations. The Diagnostic Dashboard tracks workfiles with pre-repair or post-scan exceptions. It also tracks workfiles for calibration operations.
To access this feature:
- Log into cccone.com
- Select the main menu button in the upper left corner of the screen
- Select Diagnostics, then Diagnostic Dashboard
The dashboard groups workfiles with exceptions in the following categories:
- Pre-repair Scan
- Post-repair Scan
- Calibration
Each category tracks workfiles for no scan event, no estimate line, and scans without charge. Items appear in the queues based on the Diagnostic Procedures defined for the organization. Within each queue, specific actions are available.
No scan event: Both Pre-repair Scan and Post-repair Scan categories include a No scan event queue. From this queue you can add a manual scan event to the workfile or set the workfile to ignore this exception. In both cases the action will remove the item from the queue. But don't worry! If a scan event is later added to the workfile, the workfile will appear in the No estimate line and Scanned w/o charge queues.
No estimate line: All diagnostic categories include a No estimate line queue. From this queue you can add a task to the workfile. You can also open the workfile to edit. Once an estimate line is added, the item will drop out of the queue.
Scanned w/o charge: Both Pre-repair Scan and Post-repair Scan categories include a Scanned w/o charge queue. From this queue you can add a task to the workfile or open the workfile for edit. As soon as the estimate contains a line for the specified scan operation, the workfile will drop out of the queue.
No calibration event: This queue is specific to the Calibration category. From this queue you can add a manual scan event.
Calibrated w/o charge: This queue is specific to the Calibration category. From this queue you can add a task to the workfile or open the workfile for edit. Just as the Scanned w/o charge queues for Pre-repair Scan and Post-repair Scan, as soon as the estimate contains a line for the specified scan operation, the item drops out of the queue.
Notes:
- Shop must be licensed with the following product to access the Diagnostics Dashboard: CCC Diagnostics
- User must have the following security permission to access the Diagnostics Dashboard: Diagnostics - Manage diagnostic exceptions on workfiles
- User must have the following security permission to add diagnostic operations to the estimate: Workfiles - Create and edit workfiles
- User must have the following security permission to manage diagnostic procedures for the organization: Diagnostics - Manage diagnostic procedures and regions
Review Diagnostic Procedures
Shops licensed with CCC Diagnostics can access diagnostic procedures and calibration recommendations on the workfile in cccone.com. From the Review diagnostic procedures window, estimators can easily add diagnostic operations to the estimate based on the shop's configured procedures. In addition, configured scan providers may also return recommended procedures for the vehicle.
To access this feature:
- Open a workfile with a standard vehicle on cccone.com
- Go to the Estimate screen
- Click Diagnostics in the toolbar
- If prompted, select a scan provider, then click Next
- Select the procedures you want to add to the estimate, then click OK
When reviewing diagnostic procedures, procedures returned are displayed in two categories:
- Scan provider recommendation (displayed first)
- Shop procedures (displayed second)
Both categories of procedures can be expanded or collapsed using the arrow control displayed next to the category name.
When viewing scan provider recommendations, additional detail describing the procedure may be available. Simply click on the line to view additional details.
When viewing shop procedures, a check icon may be displayed to the left of the Type column. This indicates that the specified procedure is the preferred procedure for the vehicle based on your organization's configuration.
When viewing shop procedures, OEM recommendations may be available. When OEM recommendations are available an orange warning icon is displayed next to the left of the Type column. Click on the icon to view OEM recommendations.
Notes:
- Shop must be licensed with the following product to access diagnostic procedures on the workfile: CCC Diagnostics
- User must have the following security permission to add a diagnostic procedures to the workfile: Workfiles - Create and edit workfiles
- The Review diagnostic procedures window may be access on the workfile as many times as needed/desired
- Each time the Review diagnostic procedures window is access, an event is logged to the workfile
- The diagnostic event logged to the workfile includes the number of procedures returned for each category and the count of procedures added to the estimate
- Scan provider recommendations will only be returned when the shop has a diagnostic scan device configured with ADAS services enabled
- If the shop only has one scan provider with ADAS services, CCC ONE will automatically attempt to get scan provider recommendations for supported vehicles
- The prompt to select a scan provider is only displayed if the shop has more than one scan provider configured with ADAS services
- If the shop has no scan providers configured with ADAS services, then the provider recommendations section of the Review diagnostic procedures window is hidden
Manual Scan Event
Shops licensed with CCC Diagnostics can now add manual diagnostic scan events to the workfile from cccone.com. Diagnostic scan events can be added to the workfile from the Diagnostic Dashboard or from within the workfile itself.
To access this feature from the Diagnostic Dashboard:
- Log into cccone.com
- Select the main menu button in the upper left corner of the screen
- Select Diagnostics, then Diagnostic Dashboard
- Select an item in either a No scan event queue or the No calibration event queue
- Select New scan event
The New diagnostic scan event fly-out displays. Select the scan phase (pre-repair, post-repair, or a calibration), scan type, and scan provider. Add an attachment for the scan, then click OK. The scan event is saved to the workfile. View event details in the workfile Events screen, History view.
To access this feature from within the workfile:
- Open the workfile in cccone.com
- Click the menu button in the upper left corner of the screen
- Select either Home or New menus, then click Scan Event
- Or, go to the Events screen and click New scan event in the toolbar
Notes:
- Shop must be licensed with the following product to access access diagnostic scan events: CCC Diagnostics
- User must have the following security permission to add a diagnostic scan event to the workfile: Workfiles - Create and edit workfiles
- Once saved to the workfile, the diagnostic scan event cannot be edited - it can only be voided
CCC Payroll
Support for Reimbursements
Employees often incur out-of-pocket expenses in the course of doing work for an employer. Shops enabled with CCC Payroll now have the ability to include employee reimbursements on the paysheet. Reimbursements for out-of-pocket expenses are treated as untaxed payments to the employee, separate from regular income.
To access this feature:
- Open a paysheet for edit on cccone.com
- In the Paysheet Totals section, select Add other pay
- Select Reimbursement
- Enter a description and amount, then Save
When included on the paysheet, the employee can expect to receive reimbursement pay in the amount specified. The pay amount will be included on the pay stub. For standard employees, the pay associated with the reimbursement amount will not be taxed.
Reimbursement pay details are visible in the View Payroll screen. The payroll administrator can review reimbursement amounts paid to both standard and contract employees prior to submitting payroll for processing. When included on the paysheet, reimbursements will be paid to the employee based on their payroll payment preference (direct deposit or check).
Notes:
- Shop must have the following licensed product to access this feature: CCC Payroll
- User must have the following security permission to edit paysheet details: Create, search, view and edit pay periods
- User must have the following security permission to add other pay to the paysheet: Payroll - Edit other pay type fields on paysheet
- User may add multiple reimbursement payments to a single paysheet
- Both description and pay amount are required to save a reimbursement item to the paysheet
- Reimbursement payments may be added to standard employee paysheets and contractor paysheets
- The View Payroll screen will include reimbursement payments in pay breakdown for standard employees
- The View Payroll screen will display reimbursement payments as a lump sum amount in the pay summary for contract employees