cccone.com Release 2025.07.18

Here's what's new in cccone.com release 2025.07.18 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

Diagnostics: Calibration Guidelines

Shops enabled with Calibration Guidelines now have access to scan provider diagnostic and calibration recommendations on communicated workfiles. When the shop receives an assignment from an insurance company configured for Calibration Guidelines, the shop may get scan provider recommendations on the workfile. This feature does not include the Diagnostics Dashboard, manual scan events, or shop procedures. However, scan provider recommendations can be obtained on the workfile under certain conditions.

To access this feature:

1. Open a communicated workfile (see notes below)

2. Click the Diagnostics button

3. If prompted, select a scan provider

4. Select one or more items in the Review Diagnostic Procedures window, then click OK

Figure 1

Figure 2

Selected operations are added to the estimate under the Vehicle Diagnostics group. Operation, price, and labor details are populated based on the information returned by the scan provider in the diagnostic procedures window. A procedures reviewed event is also logged to workfile event history each time the user attempts to get calibration recommendations on the workfile.

Notes:

• Shop must have the following product line enabled on this license to access this feature: Calibration Guidelines
• Workfile must be a communicating workfile - Open Shop, DRP assignment, or externalized
• Insurance company on the workfile must be configured with a scan provider
• Shop location must have a corresponding scan provider configured with ADAS services enabled
• User must have the following security permission to access diagnostic procedures on the workfile: Create and edit workfiles
• This feature is separate from Diagnostic Workflow - Shop must have Diagnostic Workflow to access to the Diagnostic Dashboard, manual scan event capability, and the ability to create shop procedures
• The procedures reviewed event logged to the workfile includes the following information: scan provider name, number of procedures returned, number of procedures added to the estimate

CCC Payroll: Payroll Deduction Warnings

Shops enabled with CCC Payroll now have visibility to payroll deduction warnings on the Payroll Dashboard and View Payroll screens. When an employee's paycheck results in $0.00 net pay due to configured payroll deductions, a warning is displayed on the Payroll summary screen of the Payroll Dashboard. The payroll administrator should review payroll details before submitting the payroll for processing.

To access this feature:

1. In the main menu on cccone.com, select Payroll, then Payroll Dashboard
2. At the top of the screen, select View Payroll
3. Look for the information icon displayed in the left margin next to the employee name
4. Click the arrow button to the left of the employee name to view the employee's pay breakdown
5. Click or hover over the information icon displayed to the left of the pay deduction

Figure 3

The tooltip displayed includes the expected deduction amount and one of the following warnings:

• Partially applied
• Skipped

Figure 4

Make any necessary adjustments to employee deductions before submitting payroll for processing. If everything looks correct, you can continue to submit payroll.

Notes:

• Shop must have the following licensed product to access this feature: CCC Payroll
• User must have the following permission to view payroll details and submit payroll: Payroll - Manage payroll activities as an authorized signatory for the organization
• The $0.00 net pay warning displayed on the Payroll Dashboard applies to the current pay period only
• The $0.00 net pay warning does not prevent submitting payroll - user may still submit payroll for processing when the warning exists
• The $0.00 net pay warning displayed on the Payroll Dashboard goes away when either payroll is submitted or there are no employees in the payroll with $0.00 net pay
• The information icon indicating employees with $0.00 net pay is also displayed on the Payrolls search screen
• Deduction warnings remain visible on the View Payroll screen even after the payroll is submitted

Customer Database: Add Customer

You can now add new customer records directly to the customer database via Settings on cccone.com.

To add a new customer:

1. Login to cccone.com.
2. Go to Settings, then select Customers
3. On the Customers screen, click Add
4. Enter required information, then click Save

Once saved, the customer record may be added to new workfiles using the customer search feature on the Contacts screen of the workfile.

Figure 5

Figure 6

Notes:

• The following permission is required to add new customers to the customer database: Create, search, view, edit, merge, and delete customer contacts
• When editing customer records via the customer database, you have the ability to specify a default repair facility rate profile to be used in writing estimates for the customer
• First name and last name or company is required to save a customer record
• Additional required fields for Customer Contact may be specified in Required Fields settings

Notifications: Vendor Payments

To support vendor rebate functionality, a new Payments notification group called "Vendor" has been added to Action Center. When a vendor initiates a rebate payment, the shop will receive payment status updates. A notification is sent for the following payment statuses:

• Payment initiated - The vendor has initiated a new payment transaction to the shop
• Payment completed - Payment from the vendor has been processed successfully 
• Payment failed - An error was encountered and the payment transaction did not complete

To view vendor payment notifications:

1. Go to Action Center on cccone.com
2. Select Payments, then select Vendor
3. Select an item in the list to view details

Figure 7

Notes:

• Only users included in a notification group configured for vendor payments will receive rebate payment notifications
• If no notification group exists, then vendor payment notifications will be sent to users with the following security permission: Edit repair facility profile

Settings: Notification Groups

To support vendor payment functionality, a new "Vendor payments" event type has been added to Notification Group settings. This new event type allows shops to configure notification groups for vendor payment related activity. When a notification group with the "Vendor payments" event exists, only users in the notification group will be able to see corresponding notifications in Action Center.

To configure notification groups:

1. Go to Settings on cccone.com
2. Select Notification Groups
3. Select a group to Edit or Add a new group
4. Update group members and event types as desired, then click Save

Figure 8

Notes:

• User must have the following security permission to edit notification groups: Edit repair facility profile
• If there is no notification group with the "Vendor payments" event, users with the following permission will receive vendor payment related items in Action Center: Edit repair facility profile

Settings: Add Blend to Jumpstart Estimating Options

Shops now have the ability to configure rules for Adjacent Panel Blend within Estimating Options Jumpstart settings. Mobile jumpstart automatically adds blend operations based on damage identified to adjacent panels. Previously, blend was added only when an adjacent panel was Replaced. Now you can configure Mobile jumpstart to add blend when adjacent panels are either Repaired or Replaced. 

To update this setting:

1. Login to cccone.com
2. Select Settings, then Estimating Options
3. Click the Jumpstart tab and scroll to the bottom of the screen
4. Set your preference for Adjacent Panel Blend, then click Save

Options available for selection include Replace only and Repair and replace.

• Replace only - Adds blend only when adjacent panel is replaced
• Repair and replace - Adds blend when adjacent panel is either repaired or replaced

Figure 9

Notes:

• User must have the following permission to edit Estimating Options: Edit repair facility profile
• Users with the following permission can view Estimating Options but make no changes: Search and view (read-only) profiles
• Setting control Jumpstart functionality in the Repair Facility Mobile app only - does not apply to Jumpstart in cccone.com