cccone.com release 2025.09.05

Here's what's new in cccone.com release 2025.09.05 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

 

Strategic Parts Programs

Overlap Ranking

Shops utilizing Strategic Parts Programs now have the ability to rank overlapping programs. You decide which part program take precedence when ordering parts through Checkout.

To enable Strategic Parts Programs:

  1. Navigate to Settings on cccone.com
  2. Click on Parts Management settings tile
    SPP 01.png
  3. Click Configure on the Strategic parts program card
    SPP 02.png
  4. Accept Terms of Use
  5. Select a program from the list of available programs, then click Enable 
    SPP 03.png

When you enable a program, CCC ONE automatically checks for overlapping programs. If an overlap is detected, you'll be prompted to choose which program takes precedence.  
SPP 05.png

Once the program is enabled, you can view current overlap ranking in the program details window. To view program details:

  1. Go to the Strategic Part Programs list
  2. Select the program you want to view
  3. Click View

In the program detail window, select the Overlaps tab to view current rank settings.
SPP 07.png

Notes:

  • User must have the following security permission to enable and edit Strategic Parts Programs: Edit repairer profile
  • The first time a user navigates to Strategic Parts Programs settings, a Terms of Use screen will appear. User must accept the Terms of Use before parts programs can be enabled

 

System Reports

Carwise Activity Report

Shops can now generate and view the Carwise Activity Report directly on cccone.com to track customer engagement and Carwise.com profile activity.

To run the Carwise.com Activity report:

  1. Log in to cccone.com
  2. Select the main menu button in the upper left corner of the screen
  3. Select Performance, then Reports
  4. Under System Reports, select Carwise.com Activity Report
  5. In the report screen, select a Date Range (default: "This Month-to-Date")
  6. Optionally, specify Locations and Activity filters (e.g. Shop Search, View Profile)
  7. Select Apply to generate the report
Carwise Activity report.png

Notes:

  • User must have the following security permission to access this report: Customer Reports – View customer reports

 

Workfile

Print RPD and UPD Estimates

Shops can now generate and print Related Prior Damage (RPD) and Unrelated Prior Damage (UPD) reports directly from cccone.com for estimates written in CCC ONE. These estimate reports are formatted to include standardized estimating information and disclaimers.

To create a new Related or Unrelated Prior Damage estimate:

  1. Create or add a new workfile on cccone.com
  2. Navigate to the Estimate tab
  3. Open the Estimate Version dropdown and select Related Prior Damage or Unrelated Prior Damage
  4. Add lines to the estimate, then Save your workfile

To print the RPD or UPD report:

  1. Open the workfile menu by clicking the menu button in the upper left-hand corner of the screen
  2. Select Print, then select Related Prior Damage or Unrelated Prior Damage
  3. Click OK to generate the report

The report is automatically downloaded as a PDF to the default download directory on the device.

Print UPD RPD.png

Notes:

  • Unrelated Prior Damage (UPD) and Related Prior Damage (RPD) reports will appear in the workfile Print menu only when a UPD or RPD estimate exists
  • These reports are only available for workfiles where the estimate was written in CCC ONE (not available for estimates created from EMS import)
  • Disclaimers are displayed based on the Repair Facility disclaimer settings
  • User must have one of the following security permissions to access these reports: Create and edit workfiles or Search and view (read-only) workfiles

 

Forms Signature Event

Shops will now have the ability to view signature-related events in a separate tab on the workfile Event History screen. Signature events include the following:

  • Count of signatures in the form
  • Count of signed initials in the form

To access this feature:

  1. Open a workfile on cccone.com
  2. Add a form letter to the workfile that includes signature and/or initials fields
  3. Complete the form to capture customer signatures
    Workfile - Events (Signature event) (01).png
  4. Click the Events icon on the left side of the screen
  5. In the Event History screen, view signature events
    Workfile - Events (Signature event) (02).png

Notes:

  • User must have the following security permission to access forms on workfiles:
    Create, view, and print correspondence 

 

Diagnostics

Scan Events

Shops licensed with CCC Diagnostics can now add manual diagnostic scan events to closed workfiles on cccone.com. Diagnostic scan events can be added to the workfile from the Diagnostic Dashboard or directly within the workfile.

To access this feature from the Diagnostic Dashboard:

  1. Log into cccone.com
  2. Select the main menu button in the upper left corner of the screen
  3. Select Diagnostics, then Diagnostic Dashboard
  4. Select an item in either a No scan event queue or the No calibration event queue
  5. Select New scan event
New scan event (closed wrkfl) 01.png

Notes:

  • Shop must be licensed with the following product to access diagnostic scan events: CCC Diagnostics
  • User must have the following security permission to add a diagnostic scan event to the workfile: Workfiles - Add events to closed workfiles

 

Payroll

Export Search Results

The ability to Export CSV for Pay Periods, Paysheets and Timecards search results has been implemented on cccone.com.

To access this feature:

  1. Select the menu button in the upper left-hand corner on cccone.com
  2. Select Payroll, then Pay Periods, Paysheets, or Timecard
  3. Click Export CSV
Payroll - Export CSV 01.png

Notes:

  • Shop must have the following product enabled on their license: Repair Workflow Labor Management
  • User must have the following security permission to access Pay Periods and Paysheets search screens: Create, search, view and edit pay periods
  • User must have the following security permission to access Timecard search: Create, search, view, edit and forcibly clock-out timecards

 

CCC Payroll

Shops licensed with CCC Payroll will now have the ability to re-open older pay periods to update and clean-up pay period data prior to migrating over to CCC Payroll. Additionally, they will have the ability to open pay periods that will not be processed through Check.

When opening or re-opening a pay period where the pay period end date is before the first payday date with CCC Payroll, a prompt is displayed.  The user must specify whether or not the pay period will be processed through CCC Payroll.

To re-open a pay period:

  1. Select the menu button in the upper left-hand corner on cccone.com
  2. Select Payroll, then Pay Periods
  3. Select Pay Period to re-open
  4. Click Reopen pay period

To open a new pay period:

  1. Select the menu button in the upper left-hand corner on cccone.com
  2. Select Payroll, then Pay Period
  3. Select Pay Period to Open
  4. Click Open pay period
Reopen pay period 01.png

Notes:

  • Shop must have the following licensed product to access this feature: CCC Payroll
  • User must have the following security permission to access Pay Periods: Create, search, view and edit pay periods
  • When processing a pay period through CCC Payroll, the pay day date specified must be on or after the first CCC Payroll pay date selecting during the payroll onboarding process
  • Once a pay period is selected to process through CCC Payroll, the selection cannot be changed - payroll data for the pay period is sent to Check for processing
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