Here's what's new in cccone.com release 2025.09.26 for Repair Facilities.
Note: The availability of the features below may vary based on the products licensed by your company.
Shop Calendar
Create & Edit Tasks
Shops can now create, edit, and complete tasks directly from the Shop Calendar and through the Calendar exceptions view on cccone.com.
Create and manage tasks from Shop Calendar:
- Log in to cccone.com
- Use the main menu to go to Schedule, then Calendar
- To create a task, click New Task in the toolbar
- To manage an existing task, click the task on the Calendar
- Use Edit or Complete actions to update the task
Create and Manage tasks from Calendar Exceptions:
- Log in to cccone.com
- Use the main menu to go to Schedule, then Calendar
- Navigate to the Calendar exceptions view
- To create a task, click New Task in the toolbar
- To manage tasks, click on different rows and view the actions
Notes:
- Users must have the following permission to create and manage tasks on the shop Calendar: Calendar – Manage shop calendar and schedule of appointments
- Users must have one of the following permissions to open a task associated with a workfile or link a task to a workfile:
- Workfiles - Create and edit workfiles or
- Search and view (read-only) workfiles
- UpdatePlus appointments can only be scheduled on CCC ONE Desktop at this time
UpdatePlus
Customer Messages
Shops with UpdatePlus now have the ability to initiate a new customer message from either the Messages dashboard or the Workfiles search page. Both pages on cccone.com now include a New Message action in the main toolbar. This allows the user to send a new message without having to first open the workfile.
To send a new customer message:
- Log in to cccone.com
- Use the main menu to go to either Messages or Workfiles pages
- Select New Message in the toolbar, then Customer
- If prompted, select the option for Repair message, then click Next
- Search for and select a workfile, then click Next
- Enter your message, then click Send
Your message will be sent to the customer's defined communication preference (text or email). The message is also recorded to workfile customer message history for future reference.
For shops with CCC Engage and online photo estimate enabled, the "Send photo estimate link" option is now incorporated into the New Message action.
To send a photo estimate link:
- Log in to cccone.com
- Use the main menu to go to either Messages or Workfiles pages
- Select New Message in the toolbar, then Customer
- When prompted, select Link to start an online photo estimate
- Enter phone (for text) or email address (for email), then click Next
A link to request an online photo estimate will be sent to the customer's cell phone or email address.
Notes:
- Shop must be licensed with the following product to send customer messages: UpdatePlus
- Shop must be licensed with the following product to send a photo estimate link to the customer: CCC Engage
- User must have one of the following permissions to send customer messages:
- Create and edit workfiles or
- Search and view (read-only) workfiles
- User must have the following permission to send custom, ad hoc messages to the customer: Send custom text and email replies
Estimating
Apply Rates Retroactively
Users will now have the ability to edit and update rates retroactively on workfiles in cccone.com. This functionality is intended to mirror the same feature available in the CCC ONE desktop application.
To access this feature:
- Select the menu button in the upper left-hand corner on cccone.com
- Select Workfiles, then select Workfiles
- Open a workfile with a preliminary supplement
- Click the Rates tab
- Make adjustments to Labor rates
- Click Apply Rates Retroactively
Notes:
- User must have the following security permission to apply rates retroactively: Create and edit workfiles
- The Apply Rates Retroactively action is only available on preliminary supplements
- Only changes to labor rate dollar amounts may be applied retroactively to the estimate
Send RPD & UPD Estimate Reports
Shops can now send both the Related Prior Damage and Unrelated Prior Damage reports from the workfile via cccone.com.
To send a Related Prior Damage or Unrelated Prior Damage report:
- Navigate to Workfiles on cccone.com
- Click on the backstage menu, select Send
- Under the Send options, select Related Prior Damage and/or Unrelated Prior Damage, then click Ok
- Fill out the contact info, subject line, and message body, then click Send
Notes:
- Users must have one of the following permissions to send workfile reports:
- Workfiles - Create and edit workfiles or
- Search and view (read-only) workfiles
- Users can send a maximum of 3 reports at one time
Payroll
Timesheet Report
Shops can print employee timesheet reports directly from cccone.com to view clock-in times, clock-out times, and total hours worked per employee.
To print the Timesheet Report:
- Log in to cccone.com
- From the main menu, go to Pay Periods
- Select a pay period in search results, then select either Edit or View
- In the Pay Period detail screen, select Print in the toolbar, then Timesheets
The Timesheets report is automatically downloaded as a PDF to the browser's default download directory. Report detail includes a page for each employee included in the pay period, regardless of pay type (Hourly, Flat Rate/Commission, or Salary).
Notes:
- Shop must be licensed with the following product to access this feature: Repair Workflow Labor Management
- User must have the following security permission to access pay periods: Create, search, view and edit pay periods
- The Timesheets report is available on both Pending and Finalized pay periods
- Report detail for hourly employees will include overtime detail only when overtime is enabled and overtime thresholds are exceeded
- While Salary employees are included in the Timesheets report, these employees do not displayed clocked time detail
Pay Workflow
Assign Labor from Labor Request
Shops with CCC Pay Workflow can receive pay requests from flat rate/commission employees for missing labor assignments. These are surfaced to the payroll manager as a “Labor Request” on the employee paysheet in cccone.com. This release makes it easier for the payroll manager to resolve labor requests by providing the ability to create labor assignments from the employee paysheet.
To create an assignment for a labor request:
- Open the flat rate/commission employee’s paysheet for Edit
- Click the pay request indicator displayed to the right of the paysheet grand total
- Select the Labor Request item
- Review request details, then click Apply
- Click Assign Labor in the prompt
At this point you may be prompted to save changes to your paysheet. Save changes, then an assignment form for the employee will be displayed. If the employee already had an assignment on the repair order, you can edit the existing assignment to resolve the pay request. If there is no assignment, then you can create a new one for the employee.
Once you save the labor assignment, you’ll be re-directed back to the employee’s paysheet. You’ll now find a new row in the paysheet for the assignment. Click the pay request indicator on the line to finish resolving the labor request.
Notes:
- Shop must have the following licensed product to receive pay requests from employees: CCC Pay Workflow
- User must have the following permission to edit paysheets: Create, search, view and edit pay periods
- User must have the following permission to create labor assignments for employees: Create, search, view, edit, and delete labor assignments
- To view and resolve employee pay requests, the payroll manager must edit paysheets on cccone.com (pay requests are not visible in the desktop application)
- The missing labor request may only be initiated by a flat rate/commission employee via the CCC ONE Mobile application
Advance Fees
Fee Request Event
A fee request event is now recorded to workfile event history when a new fee request is received from the salvage company.
To view this new event:
- Open a workfile that received a new fee request from a salvor on cccone.com
- Click the Events icon on the left side of the screen
- In the Workfile Event History screen, view the New fee request event
Notes:
- Users must have one of the following permissions to view workfiles: Workfiles - Create and edit workfiles or Search and view (read-only) workfiles
Settings
Payments
Shops can access all payment-related settings through a centralized "Payments" tile on cccone.com. This section will initially include features related to Digital Wallet, Credit Card Processing, and Consumer Financing. We will enhance this section over time by introducing additional payment-related features in the future.
To view payment-related settings:
- Go to Settings on cccone.com, then select Payments
- View the landing page with all payment-related settings
- Click Learn More to view an article on the related setting
- Click Configure to edit the relevant payment setting
Notes:
- Existing setting tiles for Digital Wallet and Credit Card Processing will still be available in addition to this new Payments tile
- Users with the following security permission may edit Digital Wallet settings: Manage Digital Wallet
- Users with the following security permission may edit Credit Card Processing settings: Edit repair facility profile
- Users with the following security permission may edit Consumer Financing settings: Edit repair facility profile