cccone.com Release 2025.10.10

  • Updated

Here's what's new in cccone.com release 2025.10.10 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company.

 

Workfiles

New Repair Order

Shops enabled with Repair Workflow Labor Management features can now create new repair orders from the Workfiles page on cccone.com. Based on the Repair Facility settings, users will either need to input repair order numbers manually or they will be generated automatically.

To create a new repair order:

  1. Navigate to Workfiles on cccone.com
  2. On the Workfiles page header, click + New repair order
  3. Input repair order number, click Ok
Workfile search New RO 01.png

Notes:

  • User must have the following security permission to create new repair orders: Create and edit workfiles
  • Repair order numbering settings are configured at the individual Repair Facility profile settings.
  • If repair order numbering settings are configured as "Manual", then the user will need to input a repair order number manually.
  • If repair order numbering settings are configured as "Automatic", then the system will automatically assign the repair order a number.

 

Recycled Assembly Comparison

Shops sourcing recycled assemblies can now compare the assembly they want to add with the current estimate lines on cccone.com. This feature allows users to evaluate the part they intend to source alongside what is currently on the estimate.

To use the recycled assembly comparison:

  1. Navigate to Workfiles on cccone.com
  2. On the Estimate page header, click Source Parts
  3. Select any green tag displayed on the right-hand side of the estimate
  4. Select a recycled assembly, then click edit (pencil icon)
  5. View the Compare tab, make necessary adjustments, then click Ok
Recycle Comparison 01.png

Notes:

  • Selected lines will be removed from the estimate and replaced with the recycled assembly
  • User must have the following security permission to source parts: Create and edit workfiles

 

Settings

Scheduling

A new category called Scheduling has been added to settings on cccone.com. Scheduling settings consolidates all shop scheduling settings into one area. You can access these settings from the Settings home page and the Shop Calendar.  When you select scheduling settings, you're directed to a screen with access to the following:

  • Work Hours
  • Estimator Schedules
  • Carwise Appointments
  • Insurance Scheduling
Scheduling Settings 03.png

To access scheduling settings from Settings:

  1. Go to Settings on cccone.com
  2. Search for and select Scheduling
Scheduling Settings 02.png

To access scheduling settings from the Shop Calendar:

  1. Select the main menu, then select Schedule
  2. Select Calendar
  3. In the lower left corner, select the Scheduling Settings button
Scheduling Settings 01.png

Notes:

  • All Repair & Estimating shops with access to cccone.com will have Scheduling settings
  • No change was made to existing launch points for Work Hours, Carwise Appointments, and Insurance Scheduling - this new settings screen provides an additional launch point for these settings
  • Access to individual settings within Scheduling settings is governed by user security permissions
  • Users with access to edit the shop calendar may edit Estimator Schedules
  • Users with access to edit repair facility profiles may edit Work Hours, Carwise Appointments, and Insurance Scheduling settings

 

Estimator Schedules

Shops can now directly manage Estimator Schedules on cccone.com. This feature allows users to block out estimator time for breaks, meetings, or other periods when they are unavailable on the Shop Calendar.

To add Blocked Time for an Estimator:

  1. Log in to cccone.com
  2. In the upper right-hand corner, click the User Menu
  3. In the menu, select Settings
  4. On the Settings page, search for and select Scheduling
    Scheduling Settings 02.png
  5. In the Scheduling screen, scroll to Estimator schedules and click Configure
    Scheduling Settings 03.png
  6. Click Add from the grid header to add a new blocked time
    Estimator Schedules 02.png
  7. Click Edit within the estimator line to modify and existing blocked time
    Estimator Schedules 03.png
  8. Click Delete within the estimator line to remove any blocked time

Notes:

  • Estimator Schedules are location-specific
  • Users with the following security permission may edit Estimator Schedules: Calendar - Manage the shop calendar and schedule of appointments

 

Customer Database

Merge Customers

Shops now have the ability to merge customer records in their customer database on cccone.com.  

To access this feature:

  1. Select Customers in the main menu on cccone.com
  2. Search for the customers you want to merge
  3. On the left side of the screen, check the box for the records you want to merge
  4. Click on the primary record to select the row, then click Merge
    Merge 01.png
  5. Review and edit the customer's information, then click Merge
    Merge 02.png
  6. Select Merge in the confirmation prompt
    Merge 03.png

Once the merge completes, only the primary record remains with all updates made during the merge process.  In addition, all historical workfiles are updated with the primary customer record.

Notes:

  • User must have the following security permission to access the customer database: Create, search, view, edit, merge, and delete customer contacts
  • When searching for customers to merge, you can search by first name, last name, company name, and primary phone
  • The select all option is only available after executing a search
  • The customer database is managed at the repairer level and not specific to a single shop location

 

System Reports

Gross Profit Job Cost Reports

Shops enabled with Repair Workflow Repair Order Management now have access to Gross Profit system reports on cccone.com.  This includes the following reports:

  • Gross Profit: Job Cost Summary
  • Gross Profit: Job Cost Summary (by Estimator)
  • Gross Profit: Job Cost Summary (by Insurance Company)
  • Gross Profit: Job Cost Summary (by Location)
  • Gross Profit: Job Cost Summary (by Repair Order)
  • Gross Profit: Job Cost Summary (by Repairs Completed)
GP Reports 01.png

To access system reports on cccone.com:

  1. Log in to cccone.com
  2. Open the main menu and select Performance > Reports
  3. Select System Reports
  4. Search for a report from the list of available reports, then click the report to select

When the report is selected, the report detail screen is automatically launched. Simply set your report criteria, then click Apply.

Notes:

  • Shop must be licensed with the following product to access Gross Profit reports: Repair Workflow Repair Order Management
  • User must have the following security permission to access Gross Profit reports: View sales reports

 

Advance Fees

Submit Fees with $0.00 Estimate

Shops can now submit advance fees with a $0.00 amount to salvage companies. Previously, shops encountered an error when attempting to submit fees with a $0.00 amount. Now, when a shop tries to submit a $0.00 fee, they will be prompted to confirm the submission. Once confirmed, the submission will be sent to the salvage company.

To view this change:

  1. Open a workfile that has received a fee request from a salvor on cccone.com
  2. Navigate to the Estimate or Totals tab
  3. Click the Advance Fees button on the page header
  4. Review fees and details, then click Submit
    AF - $0 TL Est 01.png
  5. When prompted to confirm the $0.00 estimate amount, click Submit again
    AF - $0 TL Est 02.png

 

Notes:

  • Advance fees prompt has been updated to show totals categories if at least one line or other charge exists on the total loss estimate
  • If the total loss estimate is blank we continue to show the empty state and learn more button
  • Users must have the following permissions to submit Advance Fees on the workfile: Workfiles - Create and edit workfiles
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