Here’s what’s new in Version 21.11 of CCC Repair Facility for Android.
Note: The availability of the features listed below may vary based on the products licensed by your company.
Carriers enabled with insurance chat can now send chat messages on assignments. When a new chat is received, an alert appears on the workfile Overview screen.
To respond to a chat from the insurance company:
- Open the workfile to the Overview tab
- Select the Chat link on the alert tile displayed at the top of the screen
- The chat window is launched in your default web browser
NOTE: The chat feature is only available on insurance assignments. Only users with permission to edit estimates may chat with the insurance company. Not all carriers have this feature enabled.