Here’s what’s new in Version 21.11 of CCC Repair Facility for Android.
Note: The availability of the features listed below may vary based on the products licensed by your company.
Insurance chat
Carriers enabled with insurance chat can now send chat messages on assignments. When a new chat is received, an alert appears on the workfile Overview screen.
To respond to a chat from the insurance company:
- Open the workfile to the Overview tab
- Select the Chat link on the alert tile displayed at the top of the screen
- The chat window is launched in your default web browser
NOTE: The chat feature is only available on insurance assignments. Only users with permission to edit estimates may chat with the insurance company. Not all carriers have this feature enabled.
Figure 1
