cccone.com Release 2026.04.24

Here's what's new in cccone.com release 2026.04.24 for Repair Facilities.

Note: The availability of the features below may vary based on the products licensed by your company. 

Workfiles

Links to Frame, Tire, Other Charges & Part Codes

Users can now access the Part Code Table, Tires, Other Charges, and Frame Sheet directly from the parts database, even when no vehicle is selected on the workfile. This enhancement enables users to quickly add components in estimates for vehicles lacking detailed estimating data.

Access from the Parts Database

The following options are now always available in Groups regardless of vehicle selection on the workfile:  

• Tire – Launches the existing “Select a tire” fly-out  
• Frame Sheet – Launches the existing “Frame damage” fly-out
• Other Charges – Launches the existing “Add other charges” fly-out
• Part Codes – Launches the existing “Add line by part code” fly-out    

Notes  

• User must have the following security permission to add estimate lines and access the part selector: Create and edit workfiles

Send Email

Users can now select a "Reply To" contact when using the workfile Send feature to send workfile print reports via email to contacts on the workfile. This update gives users better control over email replies by choosing between the shop location or the estimator as the reply-to email address.

Reply To Field

When sending emails, a Reply To drop-down is available with the following options (only if email addresses are configured):

• Shop – Displays the shop location name and primary email address 
• Estimator – Displays estimator

The email address defaults to Shop email. If the Shop email is not available, it defaults to the Estimator. If neither email exists, the field is hidden and the existing backend reply-to logic functions as it does today.

To access this feature:

1. Open a workfile on cccone.com
2. Select the menu button in the upper left corner of the screen
3. Select the Send menu on the left side of the screen
4. Select the reports you want to send, then click OK
5. Select the desired Send to and Reply to contacts
6. Optionally enter message text, then click Send

Notes  

• Users must have one of the following permissions to send emails from a workfile: Workfiles - Create and edit workfiles or Search and view (read-only) workfiles

Receipts

Print Receipts

Shops with Repair Workflow Repair Order Management now have the ability to print receipts on cccone.com. Receipts may be accessed via the workfile Receipts screen. 

To print receipts from the workfile:

1. Open a workfile to view or edit
2. Click Receipts on the left bar
3. Select receipt from the list of receipts on the workfile
4. Click Print in the toolbar above receipt detail

Notes:

• Shop must be licensed with the following product to access this feature: Repair Workflow Repair Order Management
• User must have the following security permission to access this feature: Create, search, view, and void receipts or Accounting Dashboard – Manage all aspects of accounting from a single dashboard 

Settings

Customer Communication

Customer Communication settings allow repair facilities to configure automated call plans, reminders, and reusable message templates. This functionality is available to shops with UpdatePlus and can now be configured on cccone.com.

These settings give shops more control over when and how customer updates are sent, while also supporting internal staff reminders tied to the repair process. Message templates standardize outbound email and text communication using dynamic fields.

To access this feature:

1. Go to Settings on cccone.com
2. Select Customer Communication
   

From Customer Communication settings, users can:

• Configure Call Plans to schedule outbound customer updates
• Set Reminders that trigger to-do's in the Customer Experience Dashboard
• Create, edit, and manage Message Templates for email and text messages
• Copy message templates across locations using the Copy Templates Wizard

Message Templates support dynamic fields such as Customer Name, Vehicle Information, Estimator Name, Estimate Total, and key milestone dates. Character limits and required‑field validation are enforced before templates can be saved.

For multi‑shop organizations (MSOs), Copy Template enables users to select templates to copy to target locations. Templates are copied without overwriting existing ones, and results clearly indicate success or failure by location.

Notes

• Shop must have the following licensed product to access Customer Communication Settings: UpdatePlus
• Users must have the following security permission to edit Customer Communication Settings: Profiles - Edit repair facility profiles
• Reminder settings are utilized by the Customer Experience Dashboard to generate to-do's for opportunity workfiles and vehicles ready to deliver
• Call plan settings are used by the workfile to generate to-do's in the Customer Experience Dashboard for scheduled repair status updates with customers
• Message templates are used to facilitate text and email communications sent via the Customer Experience Dashboard (CCC ONE Desktop), Messages Dashboard (cccone.com), and workfile (CCC ONE Desktop & cccone.com) 

Estimating Options

To improve clarity and ease of use, part code dropdowns in Estimating Options now surface more descriptive information, helping users quickly recognize and select the correct part code.

Part code values now display both the part code and its description, improving usability and recognition. This update reduces confusion in long code lists and helps users quickly identify the correct selection.

To access this feature:

1. Go to Settings on cccone.com
2. Select Estimating Options
3. In the General tab, review Estimating Hints
4. In the Jumpstart tab, review Part Code Settings

When selecting part codes in Estimating Options, dropdown values now display in [Code] [Description] format.  For example, a Cover Car part code may display as “COV Cover Car”.

Notes

• Users must have the Profiles – Edit repair facility profile permission to view and edit Estimating Options settings, including content on the General and Jumpstart tabs
• Users with the Profiles – Search and view (read‑only) profiles permission can view Estimating Options settings in read‑only mode
• Existing part code configuration remains unchanged. Manage part codes on cccone.com under Settings > Part Codes

Line Mapping Rules

Shops with Repair Workflow now have the ability to configure Line Mapping Rules on cccone.com.  Line mapping rules allow the shop to specify cost accounts for parts and labor based on the line description in the estimate.  Line items can also be flagged as available to order/receive.

To access this feature:

1. Go to Settings on cccone.com
2. On the settings screen, select Line Mapping Rules
   
3. If your company has multiple locations, select a location from the list to edit
   
4. Add or edit line mapping rules as desired
   
5. Select Save to validate and save your changes

Notes:

• Shop must be licensed with the following product to access this feature: Repair Workflow Repair Order Management
• Users with the following security permission may edit line mapping rules: Edit Repair Facility profiles
• Users with the following security permission may view line mapping rules: Search and view (read-only) profiles

Task Automation

Shops with Repair Workflow Repair Management functionality now have the ability to manage Task Automation settings on cccone.com. Task Automation setting allow shops to generate operational tasks automatically when a new opportunity or repair order is created. 

To access this feature:

1. Go to Settings on cccone.com
2. Select Workfiles
   
3. Under Task automation, click Configure
   
4. Add or Edit tasks as desired
   

Within Task Automation settings, users can:

• Configure automation rules that create tasks when defined workfile events occur
• Select required event type and task type for each rule
• Optionally configure task assignment, duration, and comments, with validation enforced

Tasks created through Task Automation enforce required fields and limits, such as duration defaults and comment length caps.

• Duration accepts values 0.0 to 500.0 hours and cannot be blank
• Task comments are limited to 1,000 characters

Notes:

• Shop must have the following licensed product to access this feature: Repair Workflow Repair Order Management
• User must have the following security permission to edit Task Automation settings: Edit repair facility profile
• Task Automation settings are unique to the repair facility location
• Task Automation settings use Task Type settings which are managed at the company level

Workfile Exceptions

Shops with Repair Workflow Repair Management functionality now have access to configure Workfile Exceptions settings on cccone.com. Shops can activate and deactivate exceptions, indicate whether the exception is critical, and set impact dollar thresholds.

To access this feature:

1. Log in to cccone.com
2. Select the main menu button in the upper left-hand corner of the screen
3. Select Settings
4. On the settings screen, select Workfile 
   
5. Click Configure on the Exceptions card
   
6. Edit exception settings as desired, then click Save
   

When specifying critical exceptions you may set the impact threshold amount for when the exception should be triggered.  Active exceptions are available on repair orders and ensure critical exceptions are resolved before closing a repair order.  

Notes:

• Shop must be licensed with the following product to access this feature: Repair Workflow Repair Order Management
• Users with the following security permission may edit workfile exceptions: Edit Repairer 
• Users with the following security permission may view workfile exceptions: Search and view (read-only) profiles

System Reports

Contact Center

Shops now have the ability to view additional Contact Center reports on cccone.com.  

This includes the following reports:

• Contact Center Capture Rate (by Dispatcher) 
• Contact Center Capture Rate (by Estimator)
• Contact Center Capture Rate (by Insurance Company)
• Contact Center Cycle Time

To access reports on cccone.com:

1. Log in to cccone.com
2. Open the main menu and select Performance > Reports
3. Select System Reports 
4. Click on any of the new reports, then update filters and click Apply

Notes:

• Shop must be licensed with the following product to access Contact Center reports: CCC Dispatch
• User must have the following security permission to access Contact Center reports: Contact Center Reports - View Contact Center Reports

Customer

Shops now have the ability to view additional Customer reports on cccone.com. This includes the following reports:

• Customer Satisfaction 

To access reports on cccone.com:

1. Log in to cccone.com
2. Open the main menu and select Performance > Reports
3. Select System Reports, 
4. Click on any of the new reports, then update filters and click Apply

Notes:

• User must have the following security permission to access customer reports: Customer Reports - View Customer Reports

Estimating

Shops now have the ability to view additional Estimating reports on cccone.com. This includes the following:

• Supplements Report
• Central Review Activity
• Central Review Cycle Time - Redlined

To access reports on cccone.com:

1. Log in to cccone.com
2. Open the main menu and select Performance > Reports
3. Select System Reports, 
4. Click on any of the new reports, then update filters and click Apply

Notes:

• User must have the following security permission to access estimating reports: Estimating - View estimating reports
• Central Review Activity report is only available to shops licensed with Central Review
• Central Review Cycle Time - Redlined report is only available to shops licensed with Central Review and have redline functionality enabled

Production

Shops now have the ability to view additional Production reports on cccone.com.  This includes the following reports:

• Repair Phase Cycle Time Report
• Cycle Time RO Completion

To access Production reports on cccone.com:

1. Log in to cccone.com
2. Open the main menu and select Performance > Reports
3. Select System Reports 
4. Select category = Production 
5. Click on any of the new reports, then update filters and click Apply

Notes:

• Production reports are only available to shops licensed with Repair Workflow Production Management
• User must have the following security permission to access Production reports: Reports - View production reports