How to Void a Receipt or Invoice

To void a receipt or invoice:

1. Open the associated Repair Order (RO).
2. Select View > Accounting Activity from the workfile header.
3. Select the desired transaction, then Reset Transaction on the mini-toolbar. NOTE: if you are not sure which transaction, you can verify by viewing it through the hyperlinked Reference # or View Export Summary in the mini-toolbar
4. Select the Parts tab, then Void the invoice. 

-OR-

4. Select the Receipts tab, then Void the receipt.

Note: If a deposit or batch deposit for the transaction has been processed. it will need to be voided first. To verify if there is a deposit, click View > Receipts then select Deposits in the bottom left. Search through the deposits for the receipt you are trying to void.

1. Void the deposit/batch
2. Save the workfile
3. Void the receipt.

If the receipt or invoice has a status of Completed and you cannot void them, it is most likely due to permission issues set in the security roles in CCC Estimating.

• Under Roles, add the Receipt – Void Receipt and/or Invoice - Void Invoice role to the login ID. This must be done by an Administrator.

In addition, if you do not export to any 3rd party accounting software applications, the void/edit options can still be missing in some cases. If you choose to deposit the receipt from the Accounting Dashboard, it will remove the void/edit option from that receipt in the Repair Order (RO). 

TIP: You can run the Receipts Report and add a column for Deposit Date to determine when the receipt was deposited. There is no way to void the receipt if this has happened, a negative adjustment receipt can be created to offset.

Warning: Resetting transactions may cause duplicate transactions in QuickBooks, it is always best to double check the transaction in QuickBooks once the Repair Order has been re-exported. 

 

Related article:

Working with Invoices

 

 

 

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