When launching CCC Estimating desktop, you will be redirected to an Authenticator Site. You can Reset your Password or Unlock your Account from this site. For details on logging in to CCC Estimating via the authenticator site, see article CCC Estimating Enhanced Login .
NOTE: If you are not redirected to the authenticator site during the login process, follow the same steps below at cccone.com.
To Reset your Password:
- Open CCC Estimating Desktop, then select the Login button.
- The authenticator site displays. Select Need help signing in? link.
- Select Forgot password? link.
- Enter your CCC Estimating User ID, then select Reset via Email.
- Select the Reset Password link in the email. NOTE: The link expires after 7 days.
- Enter and Confirm a new password.
- Return to the login screen to access your account.
Password Requirements
New passwords must meet these requirements:
- Minimum of 8 characters
- At least one upper case letter
- At least one lower case letter
- At least one number
- No spaces
- No special characters
- Cannot contain parts of your username
- Cannot be one of the last 5 passwords
- Cannot be a common password (e.g. Password, Password1)
- Open CCC Estimating Desktop, then select the Login button.
- The authenticator site displays. Select Need help signing in? link.
- Select Unlock Account? link.
- Select the Unlock Account link in the email. NOTE: The link expires after 7 days.
- Return to the login screen to access your account.
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