Unable to Decode VIN - Error: Cannot Decode - Problem Authenticating the Request

If you have received the message below when attempting to decode a VIN and recently updated or changed your CCC Estimating or CCC Workflow (Portal) password, you will need to update your CCC Touch application and/or smartphone application.

"Cannot decode because there is a problem authenticating the request"

If you use a PIN to log into the application:

1. Close the application
2. Click on the CCC Touch icon to access the Login screen
3. Click on the Reset PIN option
4. Enter your CCC Estimating/Portal username and your current password
5. Create a PIN
6. Once you have logged back in, you should now be able to decode any VIN as needed

If you use a thumbprint to set your PIN:

1. Close the application
2. Click on the CCC Touch icon to access the Login screen
3. Click Cancel when prompted to use your thumbprint
4. Click on the Reset PIN option
5. Enter your CCC Estimating/Portal username and  current password
6. Create a PIN
7. Use thumbprint when prompted
8. Once you have logged back in, you should now be able to decode any VIN as needed

*KA3948