For repair facility users who are unable to view the Username and / or Password when logging into the CCC Quick Valuation mobile app, it may be related to settings on iPhones.
iPhone users who utilize Dark Mode may experience issues viewing characters.
The default font is white in appearance and thus affects visibility.
NOTE: This does not restrict you from logging into the app successfully. If the Username and Password are typed in correctly, the log in will be permitted.
From the Settings section on iPhones > Display and Brightness > Change from Dark to Light under Appearance section.
This change will affect the allow the font to appear black and visible from the login screen.
Related topic: CCC® Quick Valuation
KA9217