When a repair shop chooses to use the Compare feature of CCC Parts to request a quote from multiple parts suppliers selected by the repair shop, the repair shop is choosing to send its selected parts suppliers certain information relating to the vehicle at issue (including VIN, vehicle year/make/model, and part number) and certain information that a parts supplier might need to provide specific quotes, such as repair shop name, location, and contact information. CCC Compare does NOT send the full estimate. The CCC Parts Compare feature does not determine the parts suppliers with which a shop will do business and from which they will request parts quotes – only the shop is able to make that determination.
Parts quotes that a parts supplier makes available on CCC Parts allows the parts supplier to offer repair shops details on the prices the repair shop should expect to pay for a specific part, as well as details on the availability and delivery options related to those parts. For parts suppliers to provide this information with more specificity, the parts supplier requires specific information about the vehicle and the repair shop who is requesting the quote.
Parts suppliers that received the request for quote from the repair shop do not see which parts a repair shop ultimately choses/purchases unless a specific part is purchased from the applicable parts supplier.
CCC takes privacy very seriously. CCC has undertaken a number of initiatives to support our customers in their privacy compliance, including making available tools to help customers maintain control over how and with whom they share information. Further, CCC is transparent in its agreements and published shop data policy related to data rights and usage.