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Introduction
Overview
Welcome to the CCC ONE® Estimating IQ User Guide. Estimating IQ is a feature of CCC ONE® Estimating. It uses advanced AI and machine learning to help jumpstart the estimate process. This guide describes how to configure and run the Mobile Jumpstart component of Estimating IQ,
Mobile Jumpstart enables shops to create preliminary estimates using CCC® Mobile. It also gives shops access to AI and automation tools to assist estimators working in the mobile app.
Features
This guide describes how to configure and operate the following Estimating IQ features:
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Draft preliminary estimates on CCC® Mobile
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AI-assisted damage detection
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AI-assisted operations selection (e.g., Repair or Replace)
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Part code automation
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R&I automation
All shops enabled with CCC® Mobile can use the features described in this document. Access to configure or use a feature depends on the security roles set by your shop. The specific permissions needed are listed in each section.
Configuration
Overview
This section describes how to enable and configure AI and automation tools in Mobile Jumpstart. Configuration is broken down into three categories:
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Artificial Intelligence (AI)
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R&I automation
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Part code automation
Access
Configuration for Mobile Jumpstart is available on cccone.com. The following permission is necessary to configure the settings in this section:
| Permission | Edit repair facility profiles |
To locate Mobile Jumpstart configuration:
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Login to cccone.com
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In the upper right-hand corner, click the User Menu
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In the menu, select Settings
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On the Settings page, click the Estimating Options tile
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In the Estimating Options screen, click the Jumpstart tab
Artificial Intelligence
These settings allow you to configure advanced AI for Mobile Jumpstart. When enabled, AI is applied to certain photos captured in CCC® Mobile. The resulting AI predictions are then displayed to the estimator in Mobile Jumpstart. AI can be configured to predict damage parts, and basic operations like repair or replace.
The following settings are available in this section:
Display operation predictions
When enabled, AI is used to predict damaged parts and their corresponding operations. This feature uses advanced machine learning to suggest parts based on photos of vehicle damage. The AI algorithm also uses tens of millions of previously written estimates to predict which parts should be repaired or replaced. The resulting predictions are shown as a percentage called Predicted Precision.
Automatically apply operation predictions
If you’ve chosen to enable Display operation predictions (see above), you can also enable auto-apply. Auto-apply will select the Replace operation in Mobile Jumpstart when the Predicted Precision exceeds a threshold that you define.
For example:
Automatically apply the "Replace" operation to parts with a predicted precision percent above 90%
Operations that are auto applied are highlighted in the Mobile Jumpstart screen and are visible to the estimator before the estimate is generated.
Prediction threshold
Your threshold is used in conjunction with the auto-apply setting above. When Automatically apply operation predictions is enabled, your shop must specify a threshold from 80% to 99%. This threshold is used to determine when to automatically apply the Replace operation in Mobile Jumpstart.
R&I Automation
Mobile Jumpstart automatically adds R&I operations that correspond with the repair and replace selections made in CCC® Mobile. For example, selecting to replace and refinish the front door will automatically add R&I operations for the belt molding, door handle, and trim panel.
This setting allows you to configure the prevalence of different R&I operations for estimates written through Mobile Jumpstart. By adjusting this setting, you can tailor Jumpstart to create preliminary estimates that better align with expectations of your shop.
The specific R&I operations added to the estimate vary by vehicle and depend on the Repair and Replace decisions made in Mobile Jumpstart. To adjust this setting, move the slider to the desired level:
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Level 1 Example: A few common R&I operations |
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Level 2 Example: R&I operations for basic exterior parts |
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Level 3 Example: R&I operations for basic exterior parts, and exterior moldings |
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Level 4 Example: R&I operations for basic exterior parts, exterior moldings, and smaller exterior parts |
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Level 5 Example: R&I operation for basic exterior parts, exterior moldings, smaller exterior parts, and interior trim |
Part Code Automation
Mobile Jumpstart can be configured to automatically add certain part codes depending on the details of your estimate. For example, when paint labor exists on the estimate, Mobile Jumpstart can automatically add for Hazardous Waste.
These settings allow you to enable different part codes to be automatically added. To enable a part code, just select the appropriate part code in the dropdown. The codes in the dropwdon list correspond with the codes that you’ve already configured in your Repair Facility profile.
For insurance assignments, Mobile Jumpstart will use any linked part codes defined in the Claim Office profile. So, there’s no need to specify multiple codes for a given setting. Simply link your repair facility part code to the corresponding insurance code inside the insurance Claim Office profile.
Mobile Jumpstart
Overview
This section describes access to Mobile Jumpstart and provides step-by-step instructions on how to draft a preliminary estimate from CCC® Mobile.
Access
For users to access Mobile Jumpstart in CCC® Mobile, the following application version AND permissions are needed.
| Minimum App Version | iOS | 23.5 |
| Android | 23.8 | |
| Permissions | Allow access to CCC ONE Mobile | |
| Created and edit workfiles | ||
Note: Technician users do not have access to Mobile Jumpstart
Launching Jumpstart
Prerequisites
To jumpstart an estimate, a workfile must meet the following conditions:
- Vehicle year is 2001 or newer
- Primary impact point is 1 through 12
- Database vehicle is selected (generic vehicles is not supported)
- Vehicle contains MOTOR parts data
- Preliminary estimate file (supplement is not supported)
- No existing estimate line data
Jumpstart with AI
When AI is enabled for your shop, certain photos are necessary for Mobile Jumpstart to generate AI predictions. The following photos are needed to apply AI:
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Left front
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Right front
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Left rear
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Right rear
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Damage left
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Damage center
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Damage right
AI may also be applied to additional photos on the workfile when they're available.
Jumpstart Action
To kick off the Jumpstart process from the mobile app:
Note: A loading screen is shown while Jumpstart gets the parts list for the vehicle.
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Step 1: Part Selection
Mobile Jumpstart shows a simplified list of the vehicle’s major parts. The estimator can select to Repair or Replace any of the parts in this list. If AI is enabled for your shop, some parts may be highlighted, or operations automatically applied.
Reading AI Predictions
When AI predictions are generated, they’re shown in line with the corresponding part. There are three ways AI predictions may be displayed for a given part in Mobile Jumpstart:
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1) Visual Indicator An icon next to the part description that indicates a part is likely to be damaged
2) Automatic Selection Replace operation has been automatically applied to a given part. Operations that are auto applied by AI are shown in purple font.
3) Predicted Precision The AI algorithm uses tens of millions of previously written estimates to predict the likelihood that a part needs repair or replacement. The resulting prediction is shown as a percentage called Predicted Precision. This percentage is shown next to the corresponding operation (e.g., REPAIR 82%)
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Selecting Repair and Replace
For any part in the list, you can select or modify the operation applied to the part. Only the REPAIR or REPLACE operations are available when creating a preliminary estimate in Mobile Jumpstart. Other operations (e.g., R&I) may be added automatically based on the Repair and Replace decisions made in this step.
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To select an operation:
Note: The operation selected for the part will be displayed to the right of the part description. Any operation automatically applied by AI will be shown in purple font.
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When selecting the REPAIR operation, there are a few additional steps:
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Removing an Operation
If you determine a selected part doesn’t require repair or replacement, you can remove the operation so that it’s not reflected on the estimate.
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To remove an operation from a given part:
Note: The operation name will no longer be shown to the right of the part
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Finalizing Selections
Once you’ve reviewed the parts and made your Repair and Replace decisions, tap the NEXT button in the upper right-hand corner of the screen.
Step 2: Part Questions
Some parts commonly have different variations due to technologies or finishes available from the manufacturer (e.g., mirror assemblies). In those cases, you’ll need to answer a few questions to land on the right part for your estimate. This helps simplify the parts selection process by eliminating the need to crawl the database to read through variations in the part description.
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For each question displayed, simply tap one of the available options. Some questions may require additional clarification based on option selected. When this occurs another set of options will appear immediately following the previous selected option. When all questions have been answered, you’re ready to build the estimate. Just tap the NEXT button in the upper right-hand side of the screen.
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Step 3: Building Estimate
A working screen is displayed while Mobile Jumpstart builds your preliminary estimate. All your part selections and answers to part questions are processed. Additional operations (e.g., R&I) and part codes are automatically added to the estimate based on your shop’s configuration.
Part Sourcing
Overview
Preliminary estimates written with Mobile Jumpstart include OEM parts only. Updating the estimate with alternative part selections is easy using the Source Parts feature. This section describes how to update replacement part selections on cccone.com. This allows you to source your alternatives without having to manually delete and re-add estimate lines.
Launching Source Parts
Source Parts can be accessed for any Estimate using cccone.com. If you’re using the CCC ONE Desktop application, you can launch directly to the Source Parts screen from within the workfile. To utilize the Source Parts button on desktop, the following application version and permissions are required:
| Minimum App Version | CCC ONE® Desktop 37.0.0.7140 |
| Permission | Create and edit workfiles |
To launch Source Parts from the desktop application:
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Open the workfile on CCC ONE® Desktop
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In the Estimate tab, click Source Parts
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Select OK on the confirmation prompt to open the workfile on cccone.com
Note: The “Source Parts” button in desktop is only available for workfiles created through Mobile Jumpstart.
Source Parts
When the workfile is opened on cccone.com, the search for alternative parts automatically begins. Search checks all your configured vendors for the parts included on your Mobile Jumpstart estimate.
Part alternatives are displayed when search is complete. Review your options and select desired alternatives for each of the parts on your estimate.
To select part alternatives:
- Scroll through the list of available parts
- Click the row for the part you want to use
- Click the right-arrow button in the bottom left-hand side of the screen to view options for the next part
- Repeat steps 1 through 3 until all parts have been reviewed
- Click Done to update your estimate
Estimate lines are automatically updated with your part selections. Once all updates have been made, save changes to your workfile.
FAQs
Who gets access to Mobile Jumpstart?
All shops with access to the CCC® Mobile will receive Mobile Jumpstart.
Can Mobile Jumpstart be used without photos?
Yes. However, photos are required to get AI predictions through Mobile Jumpstart. Without photos, no AI prediction will be received for the estimate. You will still be able to make part selections manually.
Can Mobile Jumpstart be used without AI?
Yes. Parts selections can still be made manually through Mobile Jumpstart in cases where AI predictions are not available.
What if photos were captured by a CSR or someone other than the estimator?
That’s fine. Mobile Jumpstart will still check for predictions provided that the minimum photo set has been captured for the workfile.
Can Mobile Jumpstart generate a locked Estimate?
No. Mobile Jumpstart generates an all-OEM preliminary estimate only. Estimates started using Mobile Jumpstart still require estimator review for things like alternative parts selection (e.g., Aftermarket, Recycled, Reconditions), open items, Advisor, and estimate lock.
Does Mobile Jumpstart work on Supplements?
No. Mobile Jumpstart is for creating an initial set of preliminary estimate lines only. You cannot use Mobile Jumpstart if estimate lines already exist.
Can my technicians use Mobile Jumpstart?
No. Only system users with the Create and edit workfiles permission can access Mobile Jumpstart.
Does Mobile Jumpstart use my shop and insurance profiles?
Mobile Jumpstart uses the shops configured profiles and settings when generating an estimate. So, the estimate contains the same rates, rules, disclaimers, taxes, and other contextual data as other estimates created by the shop.