Resolving Employee Payment Failures

Note: The following describes functionality available to companies licensed with CCC Payroll. The actions described are only available via cccone.com beginning August 16, 2024.

When one or more employee payments fails to process, payroll status becomes Partially Paid.

You will also find employee payment failed exceptions in the Payroll issues queue. Employee payment failed exceptions must be resolved before you can process another payroll.

An employee payment may fail due to one of the following reasons:

• Account closed
• Invalid account number
• Could not process
• Account frozen

It is important to discuss the payment issue with your employee, then make any updates necessary to employee payroll settings in the employee profile.  After addressing the employee's issue, you have two options to resolve the payment failure from CCC ONE:

Refund the Payment

This option returns the funds reserved for the employee’s net pay to your bank account. For this payroll only, the employee is then converted from pay by direct deposit to pay by check.

Once converted, you can download the employee’s check from the payroll detail screen by clicking the Download paper check link.

1. Click the Payrolls icon on the left-hand side of the screen
2. Search for and select the payroll, then click View
3. In the View Payroll screen, locate the employee's name then click Download paper check

Note: Funds withdrawn from your bank account for paying employee tax and other withholdings are not returned to you. These funds will be used to make the necessary payments as scheduled.

Resend the Payment

This option will allow you to resend the employee payment for processing to pay by direct deposit.

Before selecting this option, be sure to review payment method settings with the employee to ensure the noted payment issue has been resolved.

In some cases, this option may not be available due to the payment failure reason. If resend is not available, use the “Refund” option to pay the employee.