Note: The following describes functionality available to companies licensed with CCC Payroll. The actions described are only available via cccone.com beginning August 16, 2024.
When payroll fails to process, payroll status becomes Payment Failed.
You will also find a Payroll failed to process exception in the Payroll issues queue. The most common reason for payroll failure is Insufficient funds. However, payroll may fail to process for any of the following reasons:
- Account closed
- Insufficient funds
- Invalid account number
- Could not process
- Account frozen
Payroll failures must be resolved before you can process another payroll for the shop location. Once the bank account issue is addressed, you can re-submit the payroll from cccone.com.
- From the Payroll issues queue, select the Payroll failed to process item
- Click Resolve
- In the Resolve payroll failed pop-up, click Retry
Important! Please confirm that the cash required to process payroll is in your bank account. The Cash Required amount is displayed in the resolution screen.
After clicking Retry, payroll will process as normal. The specified cash required amount will be withdrawn from your bank account to pay employees, taxes, and other deductions.