Note: The functionality described below will be available after November 22, 2024.
Shops can share photos captured from the CCC ONE Mobile app with the insurance company on assignment workfiles for use in predicting total loss probability.
When will photos be sent to the insurer?
When enabled, photos captured by the CCC ONE Mobile app will be automatically shared with the insurer when the workfile is saved. There is no need to lock an estimate.
What photos will be sent to the insurer?
Photos captured in the workfile “Photos” tab will be automatically shared. Specifically, photos captured in the following sections: Exterior, Damage, Vehicle and Additional.
What information will be determined based on photos?
Once received, shared photos will be processed by a carrier configured Total Loss Predictor AI tool. The tool reviews photos and determines if the vehicle is a potential repairable or potential total loss. Insurers use this information to determine potential next steps in the claims process.
As a shop, do I have access to view the AI prediction?
When a prediction result exists from the Total Loss Predictor AI tool, shop users can view the result from the workfile in the CCC ONE Mobile app. If no estimate exists, simply click the “Total Loss Prediction” button displayed on the Estimate tab. If the workfile has an estimate, tap the workfile actions menu to access the “Total Loss Prediction” option.
How often are photos sent to the insurer?
Photos are only sent on assignment workfiles from carriers configured to use the Total Loss Predictor tool. A minimum of 5 photos are required to generate a prediction. Once photos are shared and a prediction is generated, no additional photos are shared with the carrier prior to estimate lock.
As a shop, am I expected to do anything differently to better assist the AI to generate a prediction?
No. Estimators should continue to capture damage photos per current best practices and their company’s standard procedures. However, when more photos are shared with the carrier better predictions are generated from the AI tool.