Shops with CCC® Engage may receive insurance assignment that include customer damage photos where advanced AI has been applied to produce damage heatmaps, operation predictions, and repair hour predictions. Heatmaps and predictions are available when writing the estimate using Jumpstart estimate.
Users with permission to edit repair facility profiles may configure Jumpstart to:
- View customer photos with heatmaps
- View prediction percentages
- Automatically select Replace or Repair operations
- Pre-populate repair time with predicted repair hours
In addition, you can customize estimating hints for your shop location by assigning pre-defined repair facility part codes to estimate level hints such as "Hazardous waste" and "Cover car." You can also set these hints so that they are automatically applied to the estimate when triggered.
To configure AI settings:
- Open an existing workfile without an estimate
- In the Vehicle screen, make sure a standard database vehicle is selected
- Go to the Estimate screen
- Select the Configure AI button
Artificial Intelligence Settings
Advanced AI may be applied to customer damage photos on insurance assignments to generate damage heatmaps, damage predictions, and repair hour predictions. This information can be retrieved using Jumpstart estimate. Use artificial intelligence settings to customize how AI is used in the Jumpstart screen.
Display operation predictions
When enabled, predictions will be visible in the Jumpstart screen. Parts predicted to be damaged will be highlighted light blue. Operation prediction percentages will be displayed on the right side of the Replace and/or Repair buttons.
Automatically apply operation predictions
When enabled, Replace or Repair operations will be automatically selected in the Jumpstart screen when prediction percentages exceed the Prediction Threshold. The threshold may be set to any value 80% to 99%.
Note: To enable this settings, Display operation predictions must be enabled first.
Display repair hour predictions
When enabled, repair hour predictions will be visible in the Jumpstart screen. Predicted hours are displayed in a tooltip when hovering over the Repair button.
Automatically apply repair hour predictions
When enabled, Jumpstart will pre-populate labor hours with predicted repair hours when prompted to enter repair time. The pre-populated field is highlighted with a purple warning icon.
Note: To enable this setting, Display repair hour predictions must be enabled first.
Display damage heatmaps on customer photos
When enabled, the heatmap switch is available on the Customer photos tab of the Jumpstart screen. Use the heatmap switch to hide/show damage heatmaps on the photos.
Assign repair facility part codes to enable estimate level hints. When enabled, the hints will appear in a purple bar at the bottom of the estimate. Click the hint button to quickly add the part code line to the estimate.
Bonus! When repair facility part codes are linked to insurance part codes, the insurance part code will be added to the estimate instead.
Hint Automation Settings
Further enhance estimating hints by enabling hint automation. Once a hint is configured, you have the ability to automatically apply the hint to the estimate without an extra click.