If you are encountering errors when performing a Search for Claim Folders in CCC Workflow (Portal), the issue may be with your browser settings and/or password.
Begin with restarting your computer. Proceed with the steps noted below.
To resolve browser-related issues, start with clearing browser cache:
Internet Explorer (IE):
- From Internet Explorer, select Tools option or the Gear icon located in the top right corner of the browser.
- Select the Internet Options listing.
- Under Internet Options ->General tab, locate Browsing History.
- Match the settings depicted below and click the Delete button under Browsing History
Google Chrome:
- Select the Menu icon in the top right corner, identified by 3 dots stacked vertically.
- Select the Settings option within the menu.
- Under Settings, click on Advanced to open further options.
- Under Privacy and Security, select Clear Browsing Data.
- Select Browsing History, Download History, Cached Images and Cookies & Other Data.
- Click on Clear Browsing Data option at bottom of window.
- Close all instances of Chrome Browser. Re-launch Chrome Browser.
- Reboot computer, log into www.mycccportal.com and re-try Search function.
NOTE: For either Google Chrome or Internet Explorer users, any shortcut or links should point to www.mycccportal.com. In addition, *.mycccportal.com should be added to Trusted Sites.
Internet Explorer (IE):
- Click on Tools option from top menu or the Gear icon located in the Top Right corner of the Browser.
- Select Internet Options, then Security Tab.
- Highlight Trusted Sites, select Sites option.
- Enter *.mycccportal.com and select Add.
- Close all instances of Internet Explorer (IE) and re-launch Browser.
Google Chrome:
- Select the Menu icon in the top right corner, identified by 3 dots stacked vertically.
- Select the Settings option within the menu.
- Under Settings, click on Advanced to open further options.
- Click on Change Proxy Settings (under Network).
- Click on Security Tab, then select Trusted Sites option.
- Click on Sites and enter in *.mycccportal.com and select Add
- Close all instances of Chrome Browser and re-launch Browser.
If you continue to encounter issues with searching in AVAM, reset your password by following the steps below.
NOTE: Do not use a previously used password.
- From the AVAM (portal) home screen under Utilities, select Maintain User Account.
- Select Update Password -> Change Password
- Enter new password.
- Close the browser window, re-launch browser and log into CCC Portal with new password.
If you continue to experience issues, please contact CCC Technical Support for further assistance.
*KA1767