No Vehicle Graphics Available

Review the following troubleshooting steps to resolve issues with viewing graphics in a CCC Estimating workfile.

Verify the issue is not with the Workfile:

1. Confirm that the correct year range is selected for the vehicle.
2. Create a new workfile with the same vehicle information.
3. If the graphics appear in the newly created workfile, the issue is within the workfile and it may be damaged.
4. If the graphics are missing in the newly created workfile, continue troubleshooting.

Restart CCC Estimating:

1. Save and Close the affected workfile.
2. Close out of CCC Estimating.
3. Log back into CCC Estimating and reopen the affected workfile.

Clear System Temporary Files:

1. Save and Close the affected workfile.
2. Close out of CCC Estimating.
3. Clear your computer temporary files according to your Operating System guidelines.
4. Log back into CCC Estimating and reopen the affected workfile.

Verify that the network connection to the shared folder is not disconnected (applies to machines on a network installation)

1. Select Configure > Machine Settings from the menu bar. The Machine Settings screen opens.
2. Click the Directories link in the left pane. The CCC ONE directory locations are displayed in the right pane.
3. Note the Database Location.
4. Open the Windows Explorer and select Computer to view the shared folders.
5. Navigate to the Database Location and verify that it is Not Disconnected / does not have a red X by it (indicating it is disconnected).
6. If the Shared Folder is disconnected click on it to reconnect it.
7. Log into CCC Estimating to verify that the issue has been resolved.
8. If you are unable to reconnect to the Shared Folder contact your IT to assist further.

Update the Vehicle Database (if your current Vehicle Database is more than 20 days old):

1. Log out of CCC Estimating.
2. Click on the Windows Start button on your desktop.
3. Click on Programs and select the CCC ONE folder.
4. Click on CCC ONE Update Manager.
5. Select Check for Updates Now
6. Click on Download and Install once the CCC Update Manager has completed searching for updates.

Run the Data Setup Manually:

1. Log out of CCC Estimating.
2. Click on the Windows Start button on your desktop.
3. Click on Programs and select the CCC ONE folder.
4. Click on CCC Update Manager.
5. Select the Maintenance Tab
6. Click on Run Data Setup.
7. Follow the prompts on the screen and click Next.
8. Select  Install/Update.
9. Verify the Month listed in the information box then click Next.
10. Once completed log into CCC Estimating to verify you are able to see the graphics in the affected file.

*KA7148