If you receive one of the following errors when attempting to opening a workfile or decoding a VIN, try one of the troubleshooting steps below.
- Error occurred while handling estimate model loaded event in MOTOR module.
- Error occurred while handling check database event in MOTOR module.
- Error occurred while handling vehicle updated event in MOTOR module.
- If the error(s) occurred decoding the VIN, when going to the Estimate tab, you may also receive the following message: A database vehicle has not been chosen.
Clear System Temporary Files:
- Close CCC Estimating.
- Navigate to %temp% (C:\Users\<username>\AppData\Local\Temp) in Windows File Explorer.
- Delete all files. NOTE: Skip any files that are in use.
- Log back into CCC Estimating and try to open the workfile again.
Verify the Language and Regional Windows Settings for your computer:
- Close CCC Estimating.
- Select the Windows Start button on your desktop.
- In the Search Bar type Control, then select Control Panel.
- Select Clock and Region, then Region.
- Select the Administrative Tab.
- Verify that the Language for non-Unicode Programs is set to English.
- If the option is not set to English, select Change system locale... then select English (United States) from the Current system locale drop-list.
- Restart your computer for the change to complete.
- Open CCC Estimating, and test opening the workfile again.
If the issue persists, contact CCC Technical Support for further assistance.
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