Unable to Decode VIN or Decoding Incorrectly

If you are having issues with a VIN decoding incorrectly or not decoding at all, try the troubleshooting steps below.

1. Create a new workfile with the same vehicle information.
2. If the graphic appears in the newly created workfile, the issue is with the workfile and it may be damaged.
3. If the graphics are missing in the newly created workfile, continue troubleshooting.

Verifying the Vehicle Database Date:

1. Open a new workfile.
2. From the Vehicle Tab enter the information for a common vehicle you have recently decoded.
3. Once you have entered the necessary information, click Select Vehicle.
4. Select the vehicle and click OK.
5. Click on the Estimate Tab > Select Estimate Properties from the top of the screen.
6. In the Estimate Properties box verify the Vehicle Database Date in the lower right-hand side. 
7. If the Vehicle Database Date is more than 20 days old you will need to update your database.
8. If your Vehicle Database Date is current you may need to run the Data Setup Manually.

Updating the Vehicle Database, if your current Vehicle Database is more than 20 days old:

1. Logout of CCC Estimating.
2. Click on the Windows Start button on your desktop.
3. Click on Programs and select the CCC ONE folder.
4. Click on CCC Update Manager.
5. Select Check for Updates Now
6. Click on Download and Install once the Update Manager has completed searching for updates.

Running the Data Setup Manually:

1. Logout of CCC Estimating.
2. Click on the Windows Start button on your desktop.
3. Click on Programs and select the CCC ONE folder.
4. Click on CCC Update Manager.
5. Select the Maintenance Tab
6. Click on Run Data Setup.
7. Follow the prompts on the screen and click Next.
8. Select  Install/Update.
9. Verify the Month listed in the information box then click Next.
10. Once completed Log into CCC Estimating to verify you are able to decode the VIN in question.

*KA5753