Repair Cost Predictor is an AI based feature that allows shops with CCC® Engage to provide an instant repair cost range for Carwise based Online Photo Estimate requests.
Once enabled via Carwise settings in CCC ONE, CCC's advanced AI will review photos submitted by customers to determine a potential repair cost range. The range will be returned back to the customers instantly.
After receiving the range, the customer has the option to request a written estimate (if photo estimate is enabled) from the shop or book an appointment directly (if appointments are enabled). If the customer requests a written estimate or books an appointment ,the shop receives the range provided to the customer.
If the AI cannot determine a range based on customer photos provided, the customer is informed that photos require additional review by the shop in order to provide a written estimate.
Notes:
- Engage Repair Cost Predictor can be used as a standalone AI predictor or with the Online Photo Estimate service
- If only Engage Repair Cost Predictor is enabled, the customer may receive a prediction then book an appointment or call the shop for next steps
- If both Repair Cost Predictor and Online Photo Estimate is enabled, the customer will be given to request a written estimate
- Shop must be licensed with CCC® Engage to enable Online Photo Estimate and Repair Cost Predictor
Figure 1