Note: This feature will be available for CCC® Engage customers in November 2024.
Carwise AI Assistant is an AI-powered chatbot designed to enhance customer service at your auto body shop. It provides instant responses to common questions, links to your appointment and photo estimate applications (if those features are enabled) and offers customers real-time repair status updates—all without the need for a human representative. The chatbot appears on your Carwise.com shop directory listing.
Key Features:
- 24/7 Availability: Once enabled, the chatbot is always online, ensuring customers can access the information they need anytime, day or night.
- Instant Responses: The CCC® Engage chatbot provides immediate answers to FAQs about services, hours, location, and more.
- Appointment Scheduling: When appointment features are enabled, the chatbot can link to your appointments page on Carwise if it detects a customer asking about shop availability.
- Repair Estimates: When the online estimate feature is enabled, the chatbot will provide a link to the online estimate app if it detects a customer asks about getting an estimate.
- Real-Time Repair Status Updates: If the chatbot detects a consumer question regarding the status of their repair, the chatbot will provide a link to consumers where they can input their contact details and receive the current repair status
- And So Much More! Powered by CCC’s advanced repair-facility-optimized AI, the chatbot is equipped to answer a wide range of FAQ questions, enhancing the overall customer experience.
Benefits:
- Improved Customer Satisfaction: Faster response times and 24/7 availability can lead to happier customers.
- Increased Efficiency: Free up your staff to focus on complex tasks while CCC Engage Chatbot handles routine inquiries.
- Cost Savings: Reduce the need for additional customer service representatives.
How to Get Started:
All you have to do is turn on the support chatbot in your Carwise profile.
- Go to Settings on cccone.com
- Select Carwise Profile
- Find the Carwise AI Assistant setting and toggle the switch to Enabled