CCC Update Manager requires at least 1 successful log into CCC Estimating before a database download can be performed. If you are unable to download or retrieve an update through CCC Update Manager (see error below), the software serial file is missing or damaged.
Cannot retrieve updates because the CCC Estimating Software Serial Number is missing or invalid.
To correct this, a user with write access to the CCC Estimating shared location must log in to CCC Estimating.
To resolve, follow the steps below.
- If you are a new user or have just recently reinstalled CCC Estimating, log into CCC Estimating.
- Verify the SSN.sum file was created, CCC\CCCONE\ssn.sum.
- Log out of CCC Estimating.
- Check for Updates through CCC Update Manager.
If logging into CCC Estimating did not resolve the issue, the problem may be related to permissions, see article Unable to Retrieve Updates - CCC ONE Software Serial Number is Missing or Invalid - Correct Permissions