Promises and cannot be removed/deleted. Removing a Promise job will affect reporting and prevent the CSI survey (if applicable) from sending. Additionally, insurance companies that use UpdatePlus do not allow their job information to be deleted.
Promises can only be cancelled.
Attempt to handle the file through normal automated methods:
- Promises can be cancelled by marking the workfile as a Total Loss. (For Repair Workflow accounts, mark the workfile as a total loss by locking the estimate, then selecting Total Loss from the workfile header on the Estimate tab. OR change either Primary or Secondary Point of Impact to 15 - Total Loss in the Vehicle tab for all accounts. NOTE: Some insurance carries do not allow this action to be taken. Contact CCC Technical Support or your insurance partner for further information.)
- Canceling the Vehicle In date removes the promise job from UpdatePlus reports. Voiding the Vehicle In event and saving workfile will cancel the promise job UpdatePlus.
- Change the RO status to Cancelled (For Repair Workflow accounts).
NOTE: If the Vehicle In date is older than 180 days, UpdatePlus will not process any further updates. The only update that will be processed are Cancel requests when the Vehicle In event has been voided.
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